Concierge Healthcare - Operations Analyst - US Voice Role - Remote - Mumbai only

Job Description

Mumbai, Maharashtra, India About The Role: Seeking applicants who have a passion for being connected to a customer, on the front lines helping to solve a problem, and are good with processes not bound solely by SOPS, rather driven by critical thinking, client rules and judgement. Join us if you like the client and operations fulfillment – this unique opportunity is a great blend between two worlds that don’t normally intersect. This Is What You’ll Do: Schedule Drug /Clinical test Registrations for the candidates as per the client preference/instructions. Responding to questions about our service status, results and provide additional specialized services upon request to internal Client facing Team & Client’s. Communicate and interact with fulfillment departments/Vendors/Clinics regarding issues related to OHS open Orders & to get results from Clinics Overall assistance in an effort to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations. Effectively communicate with clients, management and team members on an as needed basis with issue resolution. Conduct client needs analysis presentations to management as requested Conduct and deliver additional projects as assigned by manager Handle additional responsibilities outside of standard daily support tasks. Taking ownership and driving client projects from beginning to end Act as representative/liaison for Client Service to other depts. Assists with training of new employees. This is What We’re Looking For : HSC / Diploma (10+3) / Graduate Must be able to analyze a situation and respond quickly in a courteous and professional manner Must have excellent written & verbal communication skills. Capable of handling a large number of calls and e-mails An individual who does well under pressure with time-sensitive projects Good interpersonal skills and critical thinking Ability to handle escalated issues in a timely and professional manner and remain calm 2+ Years’ experience in BPO into Customer Service **This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. Perks and Benefits Health & Wellness Dental Insurance Vision Insurance Health Insurance Life Insurance Paid Time Off PTO / Vacation Policy Paid Holidays Financial Benefits 401K / Retirement Plan Tuition Reimbursement Employee Stock Purchase Plan Office Perks Work From Home Policy