Concierge Executive_ Immediate Joiner

**Company:** LivLong 365

**Location:** Thane, Maharashtra

**Experience:** 13 years preferred in customer service/concierge/front desk roles

**Industry:** Healthcare / Wellness / Customer Support

Key Responsibilities

- Welcome and assist customers visiting our wellness/healthcare facility.

- Act as a central point of coordination for customer needs, appointments, and follow-ups.

- Handle client queries efficiently across phone, email, or in person.

- Coordinate with doctors, Nurse , lab partners, and internal departments to ensure smooth service delivery.

- Schedule health checkups, consultations, and diagnostics as per customer requirements.

- Ensure accurate record-keeping and maintain service logs or visit registers.

- Provide exceptional customer service and ensure high levels of satisfaction.

- Assist in explaining healthcare plans, membership benefits, and ongoing offers.

Desired Candidate Profile

- Graduate in any discipline (Hospitality or Healthcare background preferred).

- 13 years of experience in concierge, front office, customer support, or hospitality roles.

- Strong interpersonal and communication skills (English, Hindi, Marathi preferred).

- Tech-savvy with working knowledge of CRM tools or healthcare software is a plus.

- Presentable, polite, and service-oriented mindset.

Compensation

Salary as per industry standards, with performance-based incentives.

Why Join Us

- Be part of a rapidly growing digital healthcare brand.

- Work in a dynamic, people-centric environment.

- Opportunities for learning and internal career growth.

Role & responsibilities

Preferred candidate profile