Community Operations Head

Role Summary:

Community Operations Head

Key Responsibilities:1. City Chapter Management:

• Oversee and support all active and inactive city chapters.
• Reignite inactive cities by identifying local leaders and relaunching activity-based meetups.
• Build structure and momentum in new cities through on-ground or remote support.

2. Leadership Oversight:

• Recruit, onboard, and train city leads and co-leads.
• Create systems to monitor their performance and engagement.
• Ensure city leads conduct regular, high-quality monthly meetings.
• Set and track clear KPIs for city chapter success.

3. Program Quality and Experience:

• Maintain the essence and brand of WNC across all cities.
• Regularly collect feedback from members to improve the experience.
• Provide ideas and templates for monthly activities to ensure freshness and consistency.

4. Member Engagement & Special Interest Clubs:

• Ensure book club, journaling club, health club, and travel club are functioning well in all active chapters.
• Track attendance, feedback, and performance of interest clubs.
• Work with volunteers or point persons to keep these clubs vibrant.

5. Community Growth & Expansion:

• Develop and execute a strategy to expand to new cities and eventually international markets.
• Organize orientation sessions and interest meetings in target cities.
• Build partnerships with local women leaders, co-working spaces, or organizations to facilitate entry.

6. Content & Communication Support:

• Coordinate with city leads to ensure proper documentation of events (photos, write-ups, testimonials).
• Collaborate with the social media/branding team to amplify stories and engagement across platforms.

7. Reporting & Accountability:

• Conduct bi-weekly check-ins with all city leads.
• Maintain a dashboard or tracker of activities, leads, engagement, and progress.
• Prepare monthly reports for internal review.

8. Culture Keeper & Cheerleader:

• Be the heart and soul of the WNC culture—celebrating wins, supporting leaders, and keeping energy high.
• Recognize top-performing cities and members regularly.
• Host quarterly all-chapter virtual gatherings.

Ideal Candidate Profile:Outgoing and personable – thrives on connecting with people.Strong leadership and management skills – can manage multiple stakeholders across cities.Passionate about women’s empowerment, community building, and networking.Organized and proactive – can work independently and take initiative.Priorexperience in community management, HR, event coordination, or women-led organizations is a plus.

What We Offer:A chance to be part of a pioneering, women-first initiative.Opportunities to travel and network across India and beyond.Freedom to innovate and grow a movement from the ground up.A joyful, driven, and inspiring community of women.