Community Manager

Job Title: Community Manager

Location: Noida

Department: Community & Customer Engagement

High Priority for freelancer's

Job Overview:

Community Moderator & Engagement Specialist

Key Responsibilities:

Community Moderation & Operations:

• Enforce community guidelines, review user discussions, and manage spam/abuse to maintain a professional, positive environment.
• Actively monitor user engagement and provide insights to continuously improve the community experience.
• Ensure timely and valuable responses to users by moderating and engaging with discussions.
• Oversee user onboarding, role-based access, and account management within the community platform.

Customer Engagement & Success:

• Engage proactively with users by moderating questions, addressing concerns, and fostering key discussions.
• Collaborate with cross-functional teams (Product, Support, Community Advisors) to drive peer-to-peer engagement.
• Identify and nurture super users, empowering them to become community advocates and champions.
• Organize and host community-driven events such as webinars, AMAs, and other initiatives to boost engagement.
• Curate and promote user-generated content across forums, blogs, and social media channels.

Product Collaboration & GTM Alignment:

• Align community efforts with product updates, launches, and adoption strategies.
• Gather customer feedback and escalate key product insights to influence the product roadmap.
• Support beta testing programs and product pilots by connecting power users with relevant teams.

Insights & Reporting:

• Leverage analytics tools like Adobe Analytics and Khoros to measure community engagement, user retention, and sentiment.
• Provide data-driven insights and reports to stakeholders, focusing on community trends, impact, and areas for improvement.

Required Qualifications:

• Experience:

• 5+ years of experience in customer-facing roles or product-related positions (B2B SaaS experience is preferred).
• Proven expertise in community moderation, content curation, and engagement strategies.
• Experience working with community platforms such as Khoros, Discourse, Slack, or Discord.
• Familiarity with analytics tools like Adobe Analytics, Google Analytics, or similar platforms.

• Skills:

• Excellent written and verbal communication skills, with a strong customer-first mindset.
• Ability to collaborate effectively with cross-functional teams including Product, Marketing, Support, and Engineering.
• Strong organizational and multitasking skills, with the ability to manage multiple priorities.
• Passion for building and nurturing online communities.
• Ability to synthesize community feedback and deliver actionable insights.

• Bonus:

• Previous experience in community management is a plus.
• Experience with event management (webinars, AMAs, etc.) is advantageous.

Why Join Us?

• Opportunity to work in a fast-paced, innovative environment within a B2B SaaS company.
• Collaborate with cross-functional teams to influence product strategy and improve customer experiences.
• Play a key role in shaping the future of the community and product development.
• Access to professional growth opportunities and a supportive team culture.