Community Manager - Coworking Spaces

Job Overview:

The Community Manager plays a pivotal role in ensuring the seamless operation of the coworking center, focusing on client satisfaction, lead generation, and overall community engagement. This position requires a dynamic individual with excellent communication skills, organizational abilities, and a passion for creating a vibrant and collaborative workspace.

Roles and Responsibilities:
● Oversee day-to-day operations of the coworking space.● Collaborate with housekeeping and administration teams to maintain a clean and efficient workspace.● Ensure that all facilities and amenities are well-maintained and operational.● Foster a positive and inclusive community culture within the coworking space.● Address client queries, concerns, and requests promptly to ensure high client satisfaction.● Implement strategies to enhance the overall client experience and sense of community.● Proactively identify and pursue potential leads to maximize occupancy rates.● Conduct tours for prospective clients, showcasing the benefits and features of the coworking space.● Collaborate with the marketing team to develop strategies for attracting new clients.● Monitor and manage monthly rent collection from clients.● Work closely with the finance department to address any billing discrepancies or payment issues.● Implement strategies to reduce arrears and ensure timely payments.● Develop and implement initiatives to retain existing clients and minimize turnover.

● Conduct regular check-ins with clients to understand their evolving needs and concerns.

● Proactively address any potential issues to prevent client dissatisfaction.
● Implement measures to track and improve the Net Promoter Score.

● Gather feedback from clients and use it to enhance services and amenities.

● Develop and execute strategies to increase positive word-of-mouth referrals.
● Organize and coordinate events, workshops, and networking opportunities to foster community engagement.

● Facilitate communication and collaboration among co-workers, creating a sense of belonging.

● Act as a liaison between clients and management, ensuring effective communication.
● Prepare regular reports on key performance indicators, occupancy rates, and client satisfaction.

● Provide insights and recommendations to management based on data analysis.

Qualifications:

● Bachelor's degree in Business Administration, Hospitality, or a related field.

● Previous experience in community management, customer service, or hospitality is preferred.

● Excellent communication, interpersonal, and problem-solving skills.

● Ability to multitask and prioritize in a fast-paced environment.

Additional Information:

This position is based out of Sector 61, Golf course extn, Gurgaon. If you are passionate about creating a vibrant and collaborative workspace, fostering a positive community

culture, and contributing to the success of a growing coworking space provider, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent, Fresher

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund
• Work from home

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Work Location: In person