Community Host - Front Office

Job Profile: Community Host Location: Lower Parel West, Mumbai Job Type: Full-Time Reporting to: Assistant Community Manager Job Description: Your Core Responsibilities Your role will include the following, but will not be restricted to the responsibilities mentioned below. As the nature of our business is dynamic and closely associated with the growing and evolving requirements of our clients, the role, its growth potential, and subsequent responsibilities shall evolve over time. 1. Community Desk Management: Welcome and greet all visitors and members. Understand their needs, manage their entry registration, and direct them appropriately. Handle all incoming and outgoing calls , identifying the purpose and transferring messages as required. Manage all incoming and outgoing correspondence , including couriers, vendor bills, and member parcels or mails. 2. Center Operations: Oversee housekeeping and pantry staff , ensuring regular checklist adherence and supervision in coordination with community managers. Maintain the highest standards of maintenance and upkeep of the center, its equipment, and assets according to established service standards and SOPs. Enforce strict Health, Safety, Cleanliness, Hygiene, and Security protocols within the center with zero deviation. Manage inventory of Food, Beverages, Stationery, and Housekeeping supplies. 3. Member Relations: Conduct member check-in tours, sales tours, and manage client inquiries (CIF) and general sales inquiries. Assist members with meeting room bookings , additional service requests, and general inquiries. Continuously learn and help evolve the services offered to members, such as suggesting changes to pantry items or managing community boards. Manage seamless member onboarding, check-in, and check-out procedures . Ideate and design experiential events and community engagement activities. Operationally execute events according to set standards and specific requirements. Design creatives and newsletters for events and internal communications. Source new services and offers for members, and organize internal engagement-focused activities. Handle promotions and registrations for events . 4. Vendor Management: Coordinate, acquire, and negotiate with vendors to ensure tasks are completed under supervision and meet space standards. Oversee Annual Maintenance Contract (AMC) deliverables . Manage tracking lists and relevant documents for vendor services. What We're Looking For: Requirements Educational Qualification: Graduation. Experience: Minimum 2-3 years in Operations, Front Desk, or Office Management roles. Skills: Very good communication skills (both verbal and written), excellent multitasking abilities, and strong problem-solving analytics. A proactive and adaptable mindset, keen to take on evolving responsibilities.