Job
Description
Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding. Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression. Cultivate and maintain trusted relationships with end users and cross-functional colleagues. Act as the first line of response to user questions, troubleshoot issues and follow up as required. Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee-ready. Function as the eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted. Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette. Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed. Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant. Follow escalation protocols, having all required knowledge of cross-functional teams’ responsibilities Identify and escalate process improvement opportunities to managers and collaborate on new, innovative solutions. Foster business and employee engagement and well-being for all employees. Including workers on flexible or hybrid programs. Conduct experience sweeps with the Workplace teams to investigate and audit the employee journey and co-create and trial solutions in developing a positive workplace experience. Key Competencies 1. Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels 2. EQ – Showcase exceptional emotional intelligence and empathy 3. Organized – Detail oriented, confident, self-starter with exceptional organizational skills 4. Proactive – Maintain a “can do” mentality with the ability to act with minimal information 5. Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen. 6. Professional – Project an approachable and professional image in personal appearance, manner, and demeanor. 7. Resilient – Ability to work under pressure, while acting in a calm manner 8. Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools. 9. People-focused, customer-centric hospitality specialist.
