Community Associate

Job Description

About Us: Clayworks Spaces is a leading provider of sustainable, custom-built office solutions, offering flexible coworking, built-to-suit, and managed office spaces. We are committed to enriching the workspace experience through innovative designs and exceptional services Role Overview: ClayWorks is seeking a Community Associate for it who will be an accomplished people manager and community enabler. They will play a significant role in developing and maintaining solid relationships with clients, their retention and service delivery quality management. The Community Associate should possess excellent interpersonal communication skills and be comfortable interacting with clients. Location: Bengaluru, India Work Mode: On-site/ Work from Office Job Type: Full- time Roles & Responsibilities: Will act as a community builder of all the workspaces of Clayworks Manage Clayworks Branch, to ensure client contractual deliverable such as Customer Satisfaction, Average response time, internal quality, are complied with. To anchor the client relationship initiative in the facility by regular client feedback meetings and to record and analyze the outcome in getting Team QA to handle client concerns and suggestions constructively. Involved in programs of PRM, Feedback meetings and involved in achieving a high degree of consistency in Quality Assurance to the patrons. Proactively cross-sell other Clayworks products and solutions. Monitor market and competitor activities and provide relevant reports and information (MIS) to the management. Play an active role in all Sales / Operational strategies that are decided by management. Control costs and be actively involved in facility upkeep and maintenance with appointed vendors and staff. Centre Operations Duties will involve front office management, supervising Housekeeping and Pantry staff. Maintain stocks and indent for Housekeeping and Pantry consumables & provide stock reports to management regularly. Coordinate with finance and sales on invoicing, collections, receivables, MIS on center profitability, occupancy status, exit notices, etc. Administrative tasks of compiling vendor invoices, payables ensure fixed and variables are met without slip-ups Follow SOP for operational consistency. Regularly review checklists for various tasks, review housekeeping and pantry performance To implement stringent quality checks and assessments to maintain customer satisfaction as well as meet client's deliverables Plan and execute client engagement events and work on inviting third party organizers to hold events at our locations Qualifications and Experience: Graduate or Postgraduate with at least 1 – 2 years of experience in Operations and Community Management at a Co-working space or Hotel or equivalent. Preferred candidate profile