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Communications Specialist

Communications Specialist

Accenture

7 - 11 years

7 - 11 Lacs

bengaluru

Posted:9 hours ago| Platform:

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Skills Required

css wordpress customer service ms office outlook html digital marketing media relations pr data analysis sharepoint public relations corporate communication digital communication marketing communication internal communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: People Comms Delivery - Communication

Designation: Communications Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years
What would you do? The M+C People Comms Delivery team supports all internal cross-channel communication services working with Marketing and Communications teams across Accenture. The communication Specialist will work in collaboration with Marketing and Internal Communications teams on the execution of internal campaigns aimed at Accenture employees. The role will be responsible of operating company massive mailing tool, WordPress-based intranet, analytics reporting, and the company broadcast / production platforms to host any virtual Live Events, among others. As part of the daily work, the People Comms Delivery Specialist will need to connect with the different communicators, understand their needs and execute their campaigns in the internal communication channels. This role will work in collaboration with the service Sr. Analysts and with the Global Operations Lead helping coordinate team activities
What are we looking for? Technical and Personal
Skills:

Soft skills requiredProfile oriented to Marketing and communications.Business communication [verbal and written both].Good customer service skills.Stakeholder Management skills. Ability to organize work and have self-management skills.Ability to coordinate and support others.Analytical skills, with the ability to collect and organize significant amounts of information with attention to detail and accuracy.Critical and on-ground thinking. Comfort and naturalness to work with internal clients from different countries and cultures.Proactive in the search and development of improvements.Able to work as part of a team.Hard skills requiredCompetent in office package:Word, Outlook, Excel, etc.Understanding web traffic metrics and data analysis skills will be valued. WordPress experience and/or HTML / CSS will be valued.Experience using SharePoint or other workflow management tools will be valued.

Roles and Responsibilities: Specific responsibilities include:Coordinate and operate internal cross-channel digital communication tools based on requests from internal requestors. Interact with senior requestors to understand and execute their requests. Translate communication needs into proposals that align to company policies, guidelines, and technical restrictions of the tools.Ensure the quality of the content and design of the deliverables. Manage feedback received via shared mailboxes and respond to queries with standard responses. Become service channel expert, acting as account manager for our stakeholders and supporting requests and team inquiries.Support and facilitate review and distribute e-mail messages in alignment to company policies, guidelines, and technical restrictions of the tools.Act as local point of contact and/or channel expert according to skills & specializations. Coordinate and collaborate with other local POCs, channel experts and service operations lead. Understand usability principles and familiarity with agile methods and program management.Project management and tracking.Ability to work independently. Resolve issues.Plan and coordinate service updates and improvements.
Qualification Any Graduation

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Communications Specialist