Communication & Behavioral Trainer (Hospitality)

Role Overview

Asst Manager/ Manager: Language Proficiency and Soft Skills Training

• Conduct

  language proficiency

  ,

  soft skills

  , and

  business etiquette

  training programs, ensuring communication standards required for a

  best-in-class patient experience

  .
• Customize training interventions based on the specific needs of the nursing workforce within the region, taking into account

  cultural and professional nuances

  .
• Design and conduct

  Training Needs Identification (TNI)

  and

  Training Needs Analysis (TNA)

  to develop targeted programs addressing

  communication skill gaps

  .
• Ensure training programs align with

  CEFR standards

  , particularly for language proficiency.
• Provide

  on-the-ground support

  and guidance to nursing staff, fostering a culture of continuous learning and professional development.
• Measure the effectiveness of training programs, adjusting content and delivery to ensure continuous improvement.
• Assist in

  communication-related grievance resolution

  , supporting efforts to correct and prevent issues related to professional conduct and communication.
• Maintain and track a

  training database

  for language proficiency across members, units, and regions, benchmarking against

  Pan-India and global standards

  .
• Represent the training function at

  leadership meetings

  to suggest impactful training solutions tailored for the region.

Qualifications & Skills:

• Proven experience in

  language proficiency

  ,

  communication

  ,

  soft skills

  , or

  etiquette training

  , preferably within healthcare or hospitality sectors.

• Experience in the aviation / hotel industry

  will be an added advantage.
• Proficiency in the

  local language

  (Mandatory) and strong communication skills.
• Experience in tailoring training programs to meet

  regional needs

  , ensuring they address cultural and operational nuances.
• Familiarity with

  Instructional Design (ID)

  and

  adult learning principles

  .
• Strong ability to

  measure training effectiveness

  and apply insights to improve program delivery.
• Collaborative mindset with the ability to work with

  regional hospital leadership

  and other stakeholders to ensure training relevance.

Job Performance Metrics:

• Successfully deliver

  language proficiency

  ,

  soft skills

  , and

  etiquette training

  to

  1500-2000 nursing staff

  members.
• Measure and enhance language proficiency, ensuring that staff communication aligns with

  CEFR standards

  .
• Achieve high levels of

  training engagement

  and positive feedback from nursing staff, reflected in improved communication and patient care.
• Collaborate effectively with

  regional hospital leadership

  to ensure training programs address localized needs.
• Support communication-related grievance resolution, contributing to

  improved NPS scores

  and reduced patient complaints.

Reporting:

• This role will report to the

  Senior Manager: Professional Development and Behavioural Coach

  .

Work Location & Travel:

• Based at the regional headquarters with travel required

  within the region

  , approximately

  50% of the time

  for training delivery.

***************************************************************************************