Commercial Real Estate Manager (US Real Estate)

Job Role- Commercial Real Estate Manager (US Real Estate)

Exp- 8+ Years

Notice- Immediate

Location- Gurugram

Job Summary

M's role is to ensure Service Delivery & Process Improvement of the function/process assigned along with readiness to align himself/herself in WFH, WFO or mix of both work models, per business requirements

Specific Responsibilities: Aspects of managing the Service Delivery & Process Automation/Improvement include, but are not limited to the following

Should manage the day-to-day work flow allocated/assigned to his team. Assign work to team/s based on daily available productive hours & process/product specific productivity standards. Ensure daily productivity and client deliverables are met

Work closely with client with thorough process/domain knowledge to identify their requirements and ensuring the same is translated to the work product delivered on existing products and during new product transition.

Ensure all process/products related procedure documents & process maps are available and updated to obtain periodic approval from process owner or client

Conduct regular/need based training programs / briefings/ feedback sessions for the team to ensure that the instructions are clear and the requisite quality per Service Level Agreement (SLAs) and Key Performance Indicators (KPIs) are achieved with respect to the final product/s or service.

Prepare, review and present management reports/dashboards inluding forecasting & variance analysis

Conduct interactive sessions with the team members to understand their concerns and put organizational goals into their perspective. Also, organize team building exercises to improve team morale and boost cohesiveness within the team.

Share relevant information with the team and ensure active participation from them through enhanced involvement in work planning and execution. Inspire confidence in the team and set examples.

Qualification & Experience

Essential Skills/ Experience & Qualification:

Technical Skills

A graduate / post graduate (preferably in Commerce) with good academic background.  A management degree would be an added advantage.       

8-10 Yrs. of experience in US Real Estate, preferably Commercial Loan Servicing. At least 5 years of in people management role.

Experience in product transition is an added advantage.

ands on experience on various aspects of Servicing & Surveillance work in Commercial mortgage domain covering -

* Financial Statement & Rent Roll Review/Analysis/Normalization

* Inspections

* Financial & Legal Covenant Set Up & Monitoring

* New Loan Set Up & Modifications

* Tax Set Up & Modifications

* Payment Processing

* Escrow/Reserve Administration

* Reserve/Capex Disbursement Processing

* Payoff Processing

Exhibits strong English comprehension skills

Demonstrates ability to articulate in English in both verbal and in written format

Demonstrates advanced user knowledge of MS Excel/Word/PowerPoint/Visio