Commercial Excellence Analyst Senior

Role Purpose

The Customer Service & Application Engineer will support highly critical turbomachinery products by providing strong application engineering, responsive customer service, and commercial coordination. The role demands a Passion to Win, strong customer focus, and uncompromising integrity, while working closely with customers and internal cross-functional teams.

Key Responsibilities

• Provide application engineering and technical support for turbomachinery products across enquiry, order execution, and after-sales stages.
• Act as the technical interface between customers, sales, engineering, operations, and service teams.
• Understand customer requirements and operating conditions to propose reliable and compliant technical solutions.
• Respond promptly to customer queries, technical clarifications, and service issues, ensuring high customer satisfaction.
• Prepare technical inputs for quotations, order documentation, and change management.
• Develop reports, trackers, and data analysis using MS Excel.
• Prepare professional technical and business presentations using PowerPoint.
• Maintain accurate records and transactions in SAP and update opportunities, activities, and customer interactions in Salesforce.
• Support customer meetings, reviews, and site visits as required.
• Ensure full compliance with company processes, quality standards, and ethical guidelines.

Core Values & Competencies

• Passion to Win: Strong ownership, accountability, and drive to deliver results in a challenging, customer-critical environment.
• Customer Focus: Proactive approach to understanding and fulfilling customer needs while balancing technical and business priorities.
• High Integrity: Demonstrates ethical behavior, transparency, and strict adherence to compliance requirements.

Skills & Qualifications

• Bachelor s degree in mechanical engineering or related discipline.
• Experience in turbomachinery application engineering, customer service, or technical support.
• Strong application knowledge of turbomachinery / rotating equipment.
• Proficient in MS Excel, report preparation, and PowerPoint presentations.
• Working knowledge of SAP and Salesforce CRM.
• Strong communication, coordination, and problem-solving skills.

Additional Requirements

• Ability to work cross-functionally and manage multiple priorities.
• Customer-centric mindset with attention to detail.
• Willingness to travel as per business needs.