Command Center Operations Specialist

Viraaj HR Solutions is dedicated to providing exceptional talent management and operational support services. Our mission is to bridge the gap between skilled professionals and leading companies across industries. We emphasize a culture of collaboration and excellence, ensuring that both our clients and employees achieve their utmost potential. As we continue to grow, we are looking for dynamic individuals who resonate with our values of integrity, professionalism, and innovation. In this role, you will be responsible for monitoring and managing the day-to-day operations of the command center. Your tasks will include analyzing incidents, coordinating with team members for swift incident resolution, relaying critical information to stakeholders in real-time, documenting and maintaining records of incidents and resolutions, conducting regular audits to improve operational processes, and developing and implementing standard operating procedures. Additionally, you will be involved in training and supporting team members on incident management software, preparing detailed reports and summaries of command center activities, managing escalations, ensuring appropriate follow-ups, and implementing best practices for incident management and reporting. To qualify for this position, you should have a Bachelor's degree in a relevant field and at least 2 years of experience in operations or incident management. You should have proven ability to multi-task and prioritize effectively, strong communication and interpersonal skills, experience with incident management tools, and the ability to work under pressure in a fast-paced environment. Proficiency in data analysis and reporting, understanding of ITIL frameworks, ability to foster teamwork and collaboration, excellent problem-solving skills, advanced knowledge of Microsoft Office Suite, familiarity with service desk operations, strong attention to detail, a proactive mindset towards continuous improvement, willingness to work flexible hours as needed, and ability to build relationships with stakeholders are also required. This is an on-site position based in India. If you are driven to enhance operations and possess the skills required for this role, we encourage you to apply.,