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Collections & Retention Manager

Collections & Retention Manager

_VOIS

3 - 8 years

6 - 10 Lacs

Bengaluru Jaipur Mumbai (All Areas)

Posted:2 months ago| Platform:

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Skills Required

field collection Collections Retention Agency Debt Recovery Agency Management

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Work from Office

Job Type

Full Time

Job Description

Role - Collection & Retention Manager Location - Pan India (Anywhere) Job Description : Drive assigned Retention & collection agencies for delivery of KPIs. Ensure SLA delivery with complete adherence to Code of Conduct. The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets. Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW. Do regular field visit with/without field agent for audit/recovery purpose Engage in development and implementation of various training/coaching programs of team members Strong Negotiation skills and communication skills Exposure to customer retention & collection role. Analytical Skills. Please share resume on below ID - Sonam.sharma@vodafoneidea.com

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Collections & Retention Manager

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