Collections Manager

Airtel

3 - 8 years

4 - 7 Lacs

mumbai

Posted:None| Platform:

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Skills Required

collections manager advanced excel tds retention strategies gpr churn reduction gst vas upsell debt management financial modelling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt.
Effective Management of ARCs to ensure superior customer experience for pre& post customer.
Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs.
Drive High Value Service Experience to increase customer retention and Revenue from these segments.
Drive Rural Service Experience through ASC expansion and ASC engagement & training.
Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF .
Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity.
Ensure self-care awareness, Vas revenue up sale, GPRs & data service solution at touch points

Preferred candidate profile

Strong Analytical skills.
Very high Excel and financial modeling skills.
High process orientation.
Good communication skills.
Result - Orientation.
High negotiation skills
Experience in GST and TDS compliance and related financial documentation

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