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Collections Manager Airtel

3.0 - 8.0 years

4 - 7 Lacs

mumbai

Work from Office

Role & responsibilities Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt. Effective Management of ARCs to ensure superior customer experience for pre& post customer. Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs. Drive High Value Service Experience to increase customer retention and Revenue from these segments. Drive Rural Service Experience through ASC expansion and ASC engagement & training. Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF . Regular review and monitoring of channel partners & agencies to ensure higher performance a...

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