19 Churn Reduction Jobs

You will be part of a fast-growing local business marketing platform called Zoca, helping salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. As an Account Manager, you will serve as the frontline connection for customers seeking assistance, requiring a passion for customer care, strong communication skills, and proactive problem-solving abilities. Your primary responsibility will be ensuring seamless and satisfying experiences for customers using Trackman products, providing support via phone, email, or chat. **Key Responsibilities:** - Respond promptly to customer inquiries with professionalism and empathy, via phone and email. - Educat...

Were seeking a Retention Marketer who can take full ownership of the customer lifecycle and drive growth through strategic, data-led retention campaigns. This is a high-impact role where youll be responsible for turning first-time buyers into repeat customers and maximizing customer lifetime value. Role Highlights: Build and manage automated lifecycle campaigns across email, WhatsApp, and SMS Own retention strategy and execution, including segmentation, personalization, and funnel optimization Set up and optimize email workflows, including welcome, cart abandonment, post-purchase, and reactivationLaunch and manage WhatsApp campaigns using tools like Interakt, Bitespeed, or WATI Collaborate w...

Role & responsibilities Collection efficiency - Ensuring collection efficiency through effective agency management and CRE review mechanism Bad debt Reduction - Ensure Lowest bad debt, with timely collection and recovery from old o/s B2B Collxn Cost (Rs Mn) and %waiver reduction - Month on Month performance of Total billing Cost/Cust vs. the Target in AoP will be used for KRA achievement calculation and % waivers reduction Billing related complain reduction Complaints related to billing / No. of unique customer complaining Churn - drives churn. Preferred candidate profile Strong analytical skills. GST knowledge. Good Excel skills with strong financial modeling capability. High process orient...

We are looking for a passionate and growth-oriented Product Manager to join our Growth team. This role is ideal for someone who thrives in a B2C environment, has strong design thinking skills, and is eager to take initiative in driving measurable outcomes. You will play a key role in shaping user journeys, improving retention, reducing churn, and driving innovative initiatives to drive meaningful growth. Responsibilities :Identify, prioritise, and execute high impact initiatives that can drive long-term user and business growth .Leverage data and insights to build hypotheses, measure impact, and iterate quickly .Champion design thinking and a user-first mindset in building product solutions ...

As an Onboarding Specialist at Saleshandy, you will play a crucial role in turning new users into power users quickly. Your focus will be on educating, enabling, and empowering customers to derive real value from the product from day one. This is not a hand-holding role but requires proactive engagement to ensure successful onboarding. **What You'll Own:** - **Risk Detection & Flagging:** Monitor product usage, login frequency, billing behavior, and engagement patterns to detect red signals early. - **Success Plans for At-Risk Accounts:** Build 1:1 success plans with clear milestones for accounts struggling with adoption or value realization. - **Proactive Outreach:** Engage personally with ...

Role Overview: As a Go-To-Market (GTM) Marketing Manager for Media and Entertainment (M&E) with a dedicated focus on emerging sub-genres such as drama shorts and anime, your role involves driving the success of products within these focused areas. You will represent the customer for your assigned M&E sub-genres, bridging the gap between product strategy and user adoption for those content types. Leveraging your deep understanding of user needs, market trends within these specific M&E sub-genres, and Play's capabilities, you will craft compelling messaging, develop effective go-to-market strategies, and contribute to significant growth. Your responsibility will include developing and defining...

Were seeking a Retention Marketer who can take full ownership of the customer lifecycle and drive growth through strategic, data-led retention campaigns. This is a high-impact role where youll be responsible for turning first-time buyers into repeat customers and maximizing customer lifetime value. Role Highlights: Build and manage automated lifecycle campaigns across email, WhatsApp, and SMS Own retention strategy and execution, including segmentation, personalization, and funnel optimization Set up and optimize email workflows, including welcome, cart abandonment, post-purchase, and reactivation Launch and manage WhatsApp campaigns using tools like Interakt, Bitespeed, or WATI Collaborate ...

You will be joining eXchange1, a next-generation digital asset marketplace registered as a UAB in Lithuania. Operating as a Web3 utility platform, eXchange1 focuses on achieving a balance of compliance and business excellence. The vision of "1 World, 1 Exchange" drives us towards a global, regulated ecosystem where all processes are legal and transparent. With comprehensive authorization for multiple digital asset services (VASP), eXchange1 serves retail and institutional clients worldwide, ensuring a fully compliant and secure marketplace. Additionally, eXchange1 is FIU registered compliant, contributing to growth in Indian Markets. As the Director of Retention Marketing, your primary respo...

Job Title: Growth Manager Funnel Optimization & Churn Reduction Role Overview We are looking for a highly analytical and results-oriented Growth Manager who will be responsible for leading funnel optimization and churn reduction initiatives within the Sales department. This is a strategic role that directly impacts revenue generation and user retention by improving conversion rates across the customer journey and minimizing drop-offs. As a Growth Manager, you will work closely with cross-functional teams including Sales, Marketing, Product, and Customer Success. Your core objective will be to identify inefficiencies in the sales funnel, implement data-backed improvements, and build systems t...

Manages enterprise SaaS customer accounts, ensures product adoption, reduces churn, and drives renewals and account growth.

As a Retention Marketer at Research Ayu, a dynamic company in the health care space, you will play a crucial role in developing and executing marketing strategies to enhance customer engagement and retention. Your primary objective will be to increase customer loyalty, reduce churn, and maximize engagement through targeted campaigns and innovative retention tactics. You will collaborate closely with cross-functional teams to create personalized and engaging experiences that drive customer lifetime value. By leveraging data-driven insights, you will design and optimize email, push notification, and in-app campaigns tailored to different customer segments and lifecycle stages. Through continuo...

At Saleshandy, you will be part of a fast-growing, bootstrapped SaaS company that focuses on helping businesses scale outbound sales through automation, personalization, and precision. With over 4,000 global customers, we prioritize onboarding as our first opportunity to delight our users. As an Onboarding Specialist, your primary goal will be to efficiently transition new users into power users. This role goes beyond hand-holding and instead focuses on educating, enabling, and empowering customers to derive real value from the platform starting from Day 1. Your responsibilities will include monitoring product usage, login frequency, billing behavior, and engagement patterns to detect any re...

As a Program Manager for Renewals & Customer Success at our Bangalore location, you will report to the Director of Renewal & CSX Operations. Your role will involve overseeing programs related to renewals sales enablement, renewals optimization, and customer success initiatives. Your responsibilities will include developing and implementing strategies to increase renewal rates, enhance customer retention, reduce churn, and improve the post-sales customer lifecycle. You will collaborate with various teams including Renewals, Sales, GTM, Customer Success, Product Management, Marketing, and Operations to drive cohesive planning and execution of programs. By setting clear goals, key performance i...

You have a Bachelor's degree or equivalent practical experience along with 6 years of experience in marketing across various fields such as growth, product marketing, brand marketing, and social. Your expertise also includes managing cross-functional or cross-team projects. It is preferred that you hold an MBA degree or equivalent practical experience and have 10 years of experience in developing global marketing programs with global stakeholders. You should have experience in apps/gaming, mobile, loyalty programs, or media and entertainment. Your skill set should include developing data-driven GTM strategies in ambiguous or rapidly evolving market landscapes, with a focus on product marketi...

The main responsibilities of this role include assisting in creating and updating knowledge base articles, FAQs, and user guides to enable customers to navigate the platform independently. You will also be required to gather and evaluate customer feedback to recognize pain points, common requests, and trends, sharing these insights with the Customer Success team for continuous enhancement. Additionally, you will play a crucial role in recognizing early indications of customer dissatisfaction and collaborating with the team to proactively address potential issues, thereby contributing to the improvement of retention rates. Monitoring and reporting on customer success metrics, such as engageme...

At Saleshandy, we are dedicated to helping businesses enhance their outbound sales through automation, personalization, and precision. As a rapidly growing bootstrapped SaaS company with over 4,000 customers worldwide, we prioritize the onboarding experience as our first opportunity to impress and serve our clients effectively. We are currently seeking an Onboarding Specialist who possesses the ability to swiftly transform new users into proficient power users. This role goes beyond mere hand-holding; it involves educating, enabling, and empowering customers to derive tangible value right from their initial interactions. As the Onboarding Specialist, your responsibilities will include: - Mon...

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Key Deliverables: You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring...

Seeking a experienced CRM Assistant Marketing Manager with 6–8 years in retail to lead Loyalty, CRM & activations. Must excel in program management, data analytics, member journeys & both ATL and BTL marketing campaigns execution to retention & CLV. Required Candidate profile Any Graduate with 5–8 yrs in loyalty, CRM, automation, journey mapping & A/B testing. Retail/Fashion/Sneaker background preferred. Strong Excel & PowerPoint skills Sneaker industry is preference.

Role & responsibilities Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt. Effective Management of ARCs to ensure superior customer experience for pre& post customer. Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs. Drive High Value Service Experience to increase customer retention and Revenue from these segments. Drive Rural Service Experience through ASC expansion and ASC engagement & training. Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF . Regular review and monitoring of channel partners & agencies to ensure higher performance a...