Collections Executive/Guest Relation

Responsibilities:

• Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay.
• Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary also to collect outstanding debts.
• Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
• Negotiate payment plans and repayment schedules with customers
• Resolve disputes or conflicts related to payments
• Maintain accurate records of customer interactions and transactions
• Monitor customer accounts to ensure timely payments and prevent overdue debts
• Identify and address any issues or reasons for non-payment
• Collaborate with the finance team to implement strategies for faster collections
• Provide regular reports on collection activities and outstanding debts

Qualifications

• Proven experience as a collections executive or similar role
• Excellent communication and negotiation skills
• Ability to handle difficult situations and resolve conflicts
• Strong attention to detail and accuracy
• Good knowledge of debt collection laws and regulations
• Proficient in using collection software and CRM systems
• Ability to work independently and meet collection targets
• Bachelor's degree in finance or a related field is preferred

Skills

• Strong communication and interpersonal skills
• Negotiation and persuasion skills
• Problem-solving and conflict resolution skills
• Attention to detail and accuracy
• Knowledge of debt collection laws and regulations
• Proficiency in using collection software and CRM systems
• Ability to work independently and meet collection targets

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

• Day shift

Work Location: In person