Collections Agent

You have been on a mission to provide small and medium businesses (SMEs) with accessible and responsive finance since 2007. SMEs account for most businesses worldwide and are critical contributors to job creation and global economic development. They represent about 90% of businesses and more than 50% of employment worldwide. However, more than three quarters (77%) of SME businesses last year were unable to secure traditional bank financing they desperately needed to grow and thrive. This has created a $5 trillion funding gap for SMEs globally. That's where Liberis steps in! To best help small businesses, Liberis has built the leading global embedded finance platform. Through this platform, Liberis provides partners with the technology and financial solutions necessary to offer personalized and accessible funding to their small business customers. To date with ~20 global strategic partners and direct reach to more than 1 million small businesses, Liberis has provided $1 bn of funding in over 50,000 transactions, enabling more than 100,000 jobs to be created and saved. You are in a very exciting period of growth, both within the UK and internationally, with teams based in London, Nottingham, USA, and Scandinavia. As you continue to grow, you are looking for talented and ambitious individuals to join you to reshape business finance. Liberis was founded and is backed by Blenheim Chalcot, the UK's leading digital venture builder. This powerful partnership provides you with a unique advantage, combining your fintech agility with the strategic support and deep expertise of a company renowned for building and scaling disruptive digital businesses. As a key part of the Blenheim Chalcot portfolio, you benefit from a vibrant ecosystem of collaboration and innovation, placing you at the forefront of the embedded finance revolution. You are the Collections team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. Based in the city of Nottingham, your team of seven covers the entire UK market. And now, you're looking for an enthusiastic Collections Agent to join you on this exciting journey! As a Collections Agent, you'll take the helm in your in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience. Responsibilities include conducting daily monitoring into your receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities. You will also be solving puzzles by diving deep into the why behind customer inactivity, connecting directly with customers through daily phone calls and emails, and contacting customers via legal letters if necessary. Additionally, you will strategize and implement tactics to minimize the need for accounts to be sent for Debt Collection and champion the commitment to treating customers fairly. You are seeking a dynamic individual with a blend of skills and experiences that will make them an invaluable asset to your team, including demonstrated experience within a collections team, excellent interpersonal communication skills, high level of integrity, proficiency in Excel, keen attention to detail, and ability to identify and propose improvements to processes and procedures. If this opportunity feels like the right fit for your next career move, Liberis would love to hear from you! Even if you don't meet every requirement, don't hesitate to apply.,