Collection Team Lead

A Collections Team Leader is responsible for managing a team of debt collectors to ensure timely and efficient debt recovery while maintaining positive customer relationships. You will oversee daily operations, provide guidance and training, and implement strategies to optimize debt collection performance. Key responsibilities include monitoring team performance, resolving escalated issues, and reporting to senior management. Your duties will involve supervising, motivating, and guiding a team of debt collectors to meet or exceed individual and team collection targets. You will provide training and coaching on collection techniques, customer service, and company policies. Additionally, you will track team performance against key performance indicators such as collection rates, delinquency rates, and customer satisfaction. As a Collections Team Leader, you will handle escalated collection issues and disputes, working with customers to find mutually agreeable solutions. It is essential to ensure that all collection activities comply with company policies, legal regulations, and ethical guidelines. You will be responsible for preparing and presenting regular performance reports to senior management, highlighting key trends and areas for improvement. Maintaining positive relationships with customers while effectively managing the collection process is crucial. You will need to identify opportunities to improve the efficiency and effectiveness of the collections process and utilize collections software and systems for tracking, reporting, and managing collections activities. The ideal candidate for this role should have proven leadership skills to lead, motivate, and guide a team effectively. Excellent communication skills are necessary for interactions with team members, customers, and management. Strong problem-solving abilities and organizational skills are essential for addressing complex collection issues and managing multiple tasks and priorities. A bachelor's degree in finance, business, or a related field is often preferred for this position. Familiarity with debt collection laws, regulations, and best practices, as well as proficiency in using collections software and systems, are also important qualifications for this role. This is a full-time position that requires in-person work.,