Collection Specialist

Key Responsibilities:

• Handle renewal collections efficiently, ensuring timely follow-ups with customers.
• Coordinate with clients to provide information related to insurance renewals and assist in resolving their queries.
• Maintain accurate records of customer interactions and transactions.
• Achieve collection targets while ensuring adherence to company policies and compliance standards.
• Collaborate with sales teams to identify opportunities for upselling insurance products.
• Provide exceptional customer service by effectively communicating and building rapport with clients.
• Prepare daily, weekly, and monthly reports on collection activities.

Qualifications & Experience:

• Minimum 12th pass (Higher Secondary) education required.
• Proven experience in BPO operations, preferably within the insurance sector, focusing on collections and sales.
• Strong proficiency in English communication (verbal and written) is mandatory.
• Ability to handle customer objections and deliver solutions professionally.
• Prior experience in renewal collection processes will be an advantage.

Skills Required:

• Excellent verbal and written English communication skills.
• Strong negotiation and persuasion skills.
• Customer-focused approach with strong interpersonal skills.
• Ability to work under pressure and meet targets.
• Good record-keeping and data management skills.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• BPO Experience in Insurance Domain: 1 year (Preferred)
• Handle customer objections, CRM Tool Familiarity: 1 year (Preferred)
• Outbound Calling, & Telemarketing Expertise: 1 year (Preferred)
• Negotiation, Persuasion & Target Orientation: 1 year (Preferred)
• Process Adherence & Compliance: 1 year (Preferred)
• Customer Service Focus, Problem-Solving Skills: 1 year (Preferred)
• Data Entry Accuracy: 1 year (Preferred)
• Insurance Knowledge: 1 year (Preferred)

Language:

• English, Hindi, etc (Required)

Location:

• Bhandup, Mumbai, Maharashtra (Required)

Work Location: In person