Collection Executive

As a Portfolio Manager in our organization, you will be responsible for the following key tasks: - Allocate portfolios to vendors based on past performance trends and Field Officer availability, ensuring adequate manpower capacity. - Review cases with Field Officers/Team Leaders and assign work based on disposition codes. - Coordinate with agency resources for call planning to enhance resolution rates and provide support on challenging cases. - Allocate receipt books and Repo kits and conduct periodic audits. - Ensure timely closure of agency billing within 60 days of the completed month's work. - Obtain prior approvals for repo cases and assist agencies in managing repo-related issues. - Address collection/repo-related customer service issues and escalations. - Collaborate with the legal team to take legal actions against chronic defaulters and liaise with enforcement agencies in cases filed against the organization. - Track and review BKT resolutions at agency and Field Officer levels. - Monitor and restrict flow rates to the next BKT level based on the location you manage. - Replace underperforming Field Officers with a fresh team and provide necessary training when required. - Close CRM queries within the assigned Turn-Around-Time (TAT). - Respond to RCU audit queries before TAT and implement necessary actions at the field level. - Discuss receipt book discrepancies with agencies to prevent reoccurrence. - Ensure 100% utilization of HHT and submit reports regularly to ACM/RCM. - Report non-functional HHT devices to the IT team for necessary support. Your role is crucial in managing portfolios effectively, ensuring operational efficiency, and maintaining high standards of customer service.,