Collection Executive / Officer

Job description Role & responsibilities Debt Recovery: Follow up with customers to ensure on-time payment of dues or loans, Collect overdue payments from defaulting customers. Account Monitoring: Track overdue accounts and establish a repayment timeline with customers. Maintain records of daily, weekly, and monthly collection activities. 3.Customer Interaction: Provide customers with reminders and assistance regarding pending payments. Address concerns about repayment, issue clarifications, or discuss payment terms. 4.Target Achievement: Meet specific recovery targets set by the organization, ensuring minimal bad debts or non-payments. 5.Field Visits (if required): Conduct field visits to the customer's location to collect dues or maintain contact with defaulters. 6.Documentation: Ensure accurate and timely documentation post-collection. Prepare regular reports on collections and account status for management review. 7.Compliance: Adhere to all guidelines, legal requirements, and company policies while dealing with customers. Desired Candidate Profile: Educational Qualification: A minimum of high school (12th Pass) or graduate qualification. 2.Experience: 1-5 years of experience in collections, recovery, or a similar field. Freshers with strong communication and negotiation skills may also be considered. 3.Skills Required: Excellent negotiation, persuasion, and communication skills to handle different types of customers effectively. Problem-solving ability and customer-focused approach. Strong organizational skills to manage several accounts simultaneously. 4.Other Requirements: Comfortable with field collections (if part of the job). Possess a valid driving license (for field visits) and knowledge of the local geography. Proficiency in basic computer applications to manage daily reporting.