Collection Executive - Banking

Job Description:Job Title: Collection Executive

Location: Hyderabad (Field & Office-based)

Experience: 1–3 Years (preferred in loan or EMI collections)

Employment Type: Full-timeJob SummaryZebtra / NK Bank is seeking a responsible and proactive Collection Executive to manage recovery and follow-up on overdue loan and EMI payments from customers. The ideal candidate should have experience in field visits, customer interaction, and loan account handling with a focus on achieving monthly recovery targets.Key Responsibilities

• Follow up with loan defaulters via phone calls, messages, and in-person visits
• Visit customers at their residence or workplace to collect overdue payments
• Explain due amounts, payment terms, and consequences of non-payment
• Update collection status in the system and maintain proper documentation
• Coordinate with the branch and accounts team for account status updates
• Ensure all recovery efforts are conducted in a professional and lawful manner
• Escalate chronic or high-risk cases for further legal or senior management action
• Achieve monthly collection and recovery targets

Candidate Requirements

• 1–3 years of experience in loan recovery, collections, or field sales
• Good communication skills (Telugu, Hindi, English preferred)
• Must be comfortable with field visits and direct customer interaction
• Basic understanding of loan documents and EMI structures
• Ability to handle tough conversations and resolve disputes tactfully
• Should have a valid two-wheeler and driving license
• Familiarity with MS Excel or collection tracking tools is a plus

What We Offer

• Competitive fixed salary - 15K + Incentive
• Incentives based on monthly collection performance
• Fuel reimbursement for field visits
• Training and guidance from senior team members
• Opportunity for growth within the bank’s operations and credit department

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person