Role Description Responsible to call customer and remind for payment. Responsible to act as a bridge between field executives and team leaders Responsible for constantly follow up Arrears payment Work consistently to rectify billing error Responsible for Analysis and feedback of unpaid accounts Follow up for reactivation of inactive accounts. Key Result Areas: To contribute towards company's profitability by ensuring 100% collection both in terms of customer and value resulting to a sustained business with desired customer satisfaction. Education: Should have Graduate or equivalent degree Work Experience: Should have minimum of 1 - 6 years of relevant work experience in Retention role (English Voice process) Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound. (Voice process) Should have experience handling MIS or strong experience with MS excel, MS word Should possess excellent communication and interpersonal skills. Immediate Joiners or Max 15 days notice period preferred Language preferred - English & Hindi Week Off: 6 days working & 1 day rotational week off / Rotational Day

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