Bell Captain

Seven Consultancy

1 - 5 years

4 - 7 Lacs

mumbai maharashtra india

Posted:6 hours ago| Platform: Foundit logo

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Skills Required

guest service management bell desk operations staff supervision hotel facilities knowledge scheduling and time management safety awareness

Work Mode

On-site

Job Type

Full Time

Job Description

Responsible for supervising bell desk operations and ensuring high-quality guest services by managing bell staff, coordinating guest assistance, and maintaining service standards in line with hotel policies.

Key Responsibilities:

Supervise bellhops in daily duties such as guest escorting, errands, and information assistance.
Assign bellhops to escort guests to rooms and support related guest service activities.
Prepare work schedules and maintain accurate attendance and time records for bell desk staff.
Inspect staff appearance to ensure proper grooming and uniform compliance.
Train and guide bell staff on guest service procedures, hotel facilities, and local attractions.
Assist guests with information, travel arrangements, reservations, and ticket bookings.
Monitor guest activities and report any suspicious behavior to hotel security when required.
Coordinate guest laundry handling and ensure timely pickup and delivery through external services.
Step in to perform bell staff duties during peak hours or staff shortages.

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