Atom Lifts India Private Limited

Description We are seeking a Call Back Technician to join our team in India. The ideal candidate will have 1-10 years of experience in technical support and customer service. This role involves providing high-quality technical assistance to customers, ensuring their issues are resolved efficiently and effectively. Responsibilities Respond to customer inquiries and requests via phone and email. Perform troubleshooting and technical support for customers remotely. Document customer interactions and maintain records in the system. Coordinate with other technical teams to resolve complex issues. Follow up with customers to ensure their issues are resolved satisfactorily. Provide training and support to junior technicians as needed. Skills and Qualifications Proficiency in troubleshooting technical issues related to software and hardware. Strong communication skills in English and local languages. Ability to work independently and as part of a team. Knowledge of customer service principles and practices. Familiarity with call center software and ticketing systems. Basic understanding of networking concepts and protocols.