Collection Analyst

As a Collections Analyst at Confluent, you will play a crucial role in the efficient collection of invoices from a diverse range of customers, including Fortune 500 corporations and smaller companies. Your responsibilities will revolve around maintaining timely and effective communication with customers, ensuring the smooth flow of collections, and providing exceptional customer service both internally and externally. Your day-to-day tasks will include sending collection emails to follow up on outstanding invoices, meticulously documenting all collections activities in the designated platform, collaborating closely with the Billing Team to guarantee the timely dispatch of customer invoices, managing incoming emails to the AR team, responding to inquiries and customer requests, as well as pursuing Reseller Certificates and Tax Withholding Documents as necessary. To excel in this role, we are looking for a candidate with at least 3 years of experience in corporate collections within a shared service environment, particularly in a high-growth software or SaaS-based setting. Your success will hinge on your attention to detail, proactive follow-through, and strategic planning abilities. Given the dynamic nature of our fast-paced organization, we seek an independent and collaborative team player who can contribute effectively to our growth trajectory. Your skill set should encompass a solid understanding of billing, cash, and collections procedures, along with exceptional problem-solving skills and excellent written and verbal communication abilities. You should be adept at multitasking, prioritizing tasks effectively, and maintaining a high level of attention to detail. Proficiency in systems like Netsuite and Salesforce, as well as intermediate Excel skills, will be advantageous in this role. Moreover, a commitment to delivering outstanding customer service is paramount. If you have experience in process improvement, it will give you an edge in this role. Join us at Confluent, where we are not just building better technology but also reshaping how data moves and what can be achieved with it. Embrace the opportunity to work in a diverse and inclusive environment, where belonging is not a privilege but a fundamental aspect of our culture. Together, let's push boundaries, innovate, and redefine what is possible.,