Cluster Optometrist- RON

As a Cluster Optometrist at Lenskart, your role involves a perfect blend of optometry and optical retail. You will be responsible for upskilling the front end retail staff on professional optometry grounds to ensure the best customer experience and drive key business metrics with your optometric approach. Your main deliverables will include maintaining eye test quality and dispensing standards throughout the stores as per Lenskart norms. **Responsibilities:** - **Store Visit** - Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores - **In Store Duty** - Act as a Mentor and Coach to Fresher Optometrists, providing guidance on Sales Pitch, Technical Dispensing, Troubleshooting, and Customer Query Handling - Work as a store optometrist during busy hours, high sale days, or to cover shifts of absent colleagues - Perform tasks such as checking eye tests, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products, etc. - Ensure Store NPS is achieved by training, troubleshooting, tracking detractors, and leading by example - **Manpower** - Welcome new talent from the market, conduct interviews, and onboard new hires - Prepare and conduct meetings with respective AOMs to discuss reviews, performance, or proposals - **Training** - Undertake regular reviews for new staff, analyze SOPs, and identify training needs to improve store performance - Train store staff to help them achieve their goals - **Audit** - Periodically audit eye test and dispensing performance - **Team Leader** - Support store team by wearing multiple hats of Team leader, Bench, Senior, Consultant Optometrist - **Revenue** - Maximize In-Store Revenue through Optometrists by providing continuous training, conducting reviews, increasing the number of eye tests, and reducing returns - **Team Work** - Work as a member of the Business Team to achieve goals and objectives - Participate in regional, departmental, executive, and operational meetings as appropriate - **Documentation** - Maintain documentation and report daily to PS regional manager on store visit summary - **Working Hours** - Work same hours as store shift and as per business needs, including weekends and public holidays to support store business **Personal attributes & competencies:** - Minimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track record - Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing, and Measurements - Willingness to travel anywhere in India as per Business requirements - Passionate about Sales, Retail, Customer service, and Training - Good understanding of market and product analysis - Leadership qualities such as leading by example, coaching, motivating, great communication, and a never give-up attitude - Energy, influence, 10x think/entrepreneur mindset, etc.,