Cluster Manager

Position

Cluster Manager/ Deputy Cluster Manager / Area Manager

Incumbent

Name

Department

Axis

Function

Axis Sales

Reporting to

Circle Relationship Manager & AVP

Band

4/4A

Location

XYZ

Team size (D/I)

12-15 DRs

JOB SUMMARY :-

Manages a large cluster, collaborates with the objective to support and contribute to Axis bank strategy, achieve operations excellence, ensure systems are deployed and help build the channel WITHIN the company guidelines and the achieve business targets.

KEY RESPONSIBILITIES:-

• Relationship Management with the Axis Circle Head, Circle Business Managers, Segment Heads and Branch Heads With the advent of cluster formation relationship management with the Branch Heads in order to achieve business targets and builds a progressive partnership with the bank.

• Provide inputs to the CRM and make plans for achievement in order to support and contribute to Axis Bank Strategy.

• Periodic Analysis of the performance, Counsel and Mentor performance, Conduct Fortnightly PRPs with the RA and ASMs and Facilitate performance management.

• Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources.

• Liaise with training team and circle trainer, ensuring product training departed to all sellers including Axis Bank resources.

• Daily updates in alignment with Axis Clusters of focused business parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors.

• Ensuring Branch visits to the top branches, whose %ge achievement on budget is lower than the smaller branches, and come out with the strategy.

• Deploy the BOLD system to own team and ensure that the system requirements are met in order to ensure that the relationship is productive and mutually beneficial and compliant with all regulatory requirements.
• Driving the Axis 2.0 Vision and ensuring the highest usage of LMS activity by the team.

• Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel.

Measures of Success

Business Plan:-

WPC (Rs.) - Plan v/s Actuals

OA Share:-

Counter Share of MLI at Channel Partner's end

Persistency:-

13th month Persistency (%) - 82.5 and as per plan

Retain Talent:

1. Retention rate - 70%, (as per HR formula) G2M2 retention - 85%.

Key Relationships (Internal /External)

Effective Management of People & Customer

Retain talent -- 70%, (as per HR formula)

Handling Customer Complaints

Key competencies/skills required

Relationship, Leading people, Effective Management of Process

Desired qualification and experience:-

• Master of Business Administration or equivalent.

• 3 to 5 years of experience in intensive Distribution, Channel Management, Prior experience in insurance essential.

• Result Orientation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving, Role Modeling Core Values.

Org Chart:- NRH

?

ZVP

?

CRM & AVP

?

DCM/ CM/ ARM

?

RA/ ASM

Position

Cluster Manager/ Deputy Cluster Manager / Area Manager

Incumbent

Name

Department

Axis

Function

Axis Sales

Reporting to

Circle Relationship Manager & AVP

Band

4/4A

Location

XYZ

Team size (D/I)

12-15 DRs

JOB SUMMARY :-

Manages a large cluster, collaborates with the objective to support and contribute to Axis bank strategy, achieve operations excellence, ensure systems are deployed and help build the channel WITHIN the company guidelines and the achieve business targets.

KEY RESPONSIBILITIES:-

• Relationship Management with the Axis Circle Head, Circle Business Managers, Segment Heads and Branch Heads With the advent of cluster formation relationship management with the Branch Heads in order to achieve business targets and builds a progressive partnership with the bank.

• Provide inputs to the CRM and make plans for achievement in order to support and contribute to Axis Bank Strategy.

• Periodic Analysis of the performance, Counsel and Mentor performance, Conduct Fortnightly PRPs with the RA and ASMs and Facilitate performance management.

• Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources.

• Liaise with training team and circle trainer, ensuring product training departed to all sellers including Axis Bank resources.

• Daily updates in alignment with Axis Clusters of focused business parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors.

• Ensuring Branch visits to the top branches, whose %ge achievement on budget is lower than the smaller branches, and come out with the strategy.

• Deploy the BOLD system to own team and ensure that the system requirements are met in order to ensure that the relationship is productive and mutually beneficial and compliant with all regulatory requirements.
• Driving the Axis 2.0 Vision and ensuring the highest usage of LMS activity by the team.

• Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel.

Measures of Success

Business Plan:-

WPC (Rs.) - Plan v/s Actuals

OA Share:-

Counter Share of MLI at Channel Partner's end

Persistency:-

13th month Persistency (%) - 82.5 and as per plan

Retain Talent:

1. Retention rate - 70%, (as per HR formula) G2M2 retention - 85%.

Key Relationships (Internal /External)

Effective Management of People & Customer

Retain talent -- 70%, (as per HR formula)

Handling Customer Complaints

Key competencies/skills required

Relationship, Leading people, Effective Management of Process

Desired qualification and experience:-

• Master of Business Administration or equivalent.

• 3 to 5 years of experience in intensive Distribution, Channel Management, Prior experience in insurance essential.

• Result Orientation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving, Role Modeling Core Values.

Org Chart:- NRH

?

ZVP

?

CRM & AVP

?

DCM/ CM/ ARM

?

RA/ ASM