Cluster Manager - Home and Vehicle Loan

Roles and Responsibilities:

1. Sales & Business Development

• Drive vehicle loan sourcing through direct sales teams, Bank of India branches, automobile dealers, and DSAs.
• Ensure achievement of monthly and annual business targets in terms of login and disbursement volumes.
• Identify and develop new markets and dealer networks to grow business penetration in the cluster.

2. Team Management

• Lead, train, and manage a team of 1020 Sales Manager, Relationship Manager Relationship Officer  .
• Allocate targets, monitor performance, and conduct regular review meetings.
• Promote a culture of performance, accountability, and customer focus within the team.

3. BOI Branch and Dealer Network Engagement

• Build strong relationships with Bank of India branch staff to generate consistent lead flow.
• Partner with automobile dealerships to facilitate joint marketing and promotional activities.
• Manage DSA/channel partners and ensure they adhere to quality and compliance standards.

4. Credit & Operations Coordination

• Ensure file quality and documentation accuracy before login to reduce rejections and delays.
• Coordinate with credit, operations, and legal teams to facilitate quick turnaround and disbursement.
• Monitor early delinquencies and ensure corrective actions are taken proactively.

5. Compliance & Risk Control

• Adhere to internal lending policies, RBI norms, and KYC/AML guidelines.
• Support audits, risk assessments, and implement corrective measures promptly.
• Ensure the overall health of the loan portfolio by maintaining sourcing discipline.

6. Customer Service

• Ensure high levels of customer satisfaction through timely service, transparency, and communication.
• Resolve customer grievances effectively and promote relationship-based sourcing.

Job-Specific Skills:

• Sound understanding of vehicle loan products, processes, pricing, and documentation.
• Strong leadership and team development skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage high-performance sales teams and multitask across stakeholders.
• Proficient in MS Office, loan processing systems, and CRM tools.

Minimum Experience:

• Minimum

  8 years

  of experience in retail vehicle loan sales or auto finance.
• At least

  5 years

  in a leadership or cluster-level role managing a team leaders.
• Experience in banking, NBFCs, or automobile finance companies preferred.

Educational Qualifications:

• Graduate in any discipline (mandatory).
• MBA/PGDM in Marketing, Finance, or Business Management (preferred).