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Cluster Manager

5 - 31 years

0 - 1 Lacs

Bengaluru/Bangalore

Posted:17 hours ago| Platform: Apna logo

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Skills Required

service management metrics recruitment planning efficiency reports recognition coordination training security tracking

Work Mode

Remote

Job Type

Full Time

Job Description

Cluster Manager needs to ensure the Highest standard Customer Service as well as financial performance of the assigned area (typically 5-8 stores). Overseeing and leading the workforce by guiding them towards management goal, attending internal and external queries and resolving on timely basis. οƒ˜ Responsible for P&L for the area – Top line – Bottom line – ABV – Margin for the store level P&L οƒ˜ Driving the Store Metrics in his cluster/Area – OTD – Complaints – Write off – On time picking etc. οƒ˜ Responsible for ensuring recruitment and managing attrition with the help of DM-HR οƒ˜ Manpower Planning οƒ˜ Initiatives to improve efficiency οƒ˜ Monitor and analyses the reports to achieve metrics οƒ˜ Rewards and Recognition οƒ˜ Coordination with Training team – for new hiring as well as existing team οƒ˜ Vendor management – Delivery Partners and Security, House keeping οƒ˜ Process Adherence οƒ˜ Competition Tracking

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