Cluster Lead

Cognizant

16 - 25 years

30 - 45 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

cluster p1 ticket p2 daily tracking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Cluster Leads:

Total Exp:

Cluster leads are single point accountable for all services and all Applications in that Cluster
Cluster Leads to maintain Critical application list” and “FOF list” and ensure we are meeting expectation on both based on services agreed in SOW
Accountable for Seamless delivery for designated Cluster covering all Metrics, SLA, KPIs
Daily Tracking on P1, P2 tickets along with AMs, MIM teams
Focus on near Zero-defect delivery
Ensure all Cognizant internal Processes (DE etc.) are followed as per timelines
Compliance to all Mandatory trainings – Self and by the team
Drive Customer Fortnightly Meetings with E2E accountability
First level handling of any Security non-Compliance issues
First level accountability to ensure Vulnerability and Compliance SLAs are met
Handle Escalation at level 1
Resourcing/Staffing for the cluster
All Associates from different practices should have Business Manger reporting to identified cluster lead
Accountable for managing CP at cluster level
Team Management – Career progression, Rotation, Address Attrition, Back up planning, Retention of Key resources
No addition of resources to cluster unless there is CR and explicit approval from Program Director and PDL.

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