Club Manager

Job Summary:

The Club Manager is responsible for overseeing the daily operations of the club to ensure a smooth, efficient, and member-focused environment. This role involves managing staff, maintaining high service standards, driving membership sales, ensuring operational excellence, and fostering a positive club culture.

Key Responsibilities:

Operations & Facility Management

• Ensure the club operates smoothly and efficiently on a day-to-day basis.
• Oversee cleanliness, safety, and maintenance standards throughout the facility.
• Manage scheduling and ensure adequate staff coverage during all hours of operation.
• Handle member feedback, complaints, and incident reports in a timely and professional manner.

Team Leadership & Staff Management

• Conduct regular team meetings and performance evaluations.
• Foster a positive and professional work environment aligned with company values.
• Monitor and control club expenses in alignment with budget targets.
• Prepare and review daily, weekly, and monthly reports on membership, revenue, and operational KPIs.
• Ensure compliance with all company policies, procedures, and legal requirements.

Member Experience

• Maintain a high level of member satisfaction and engagement.
• Promote club programs, events, and initiatives.
• Address member concerns and work to continuously improve the member experience.

Qualifications & Requirements:

• Bachelor's degree or Masters Degree in business, hospitality, fitness management, or related field (preferred).
• Minimum 6-10 years of experience in a managerial role, preferably in the fitness, hospitality, or service industry.
• Strong leadership, interpersonal, and problem-solving skills.
• Sales-driven with excellent communication and organizational abilities.
• Ability to work flexible hours, including evenings and weekends as needed