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Betsol
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Cloud Support Technician

Cloud Support Technician

2 - 6 years

|

5 - 8 Lacs

Posted:4 hours ago| Platform:

Apply

Skills Required

Computer science NSE Networking WAN Active directory Customer experience CCNA microsoft Information technology Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Be the frontline expert
- Manage and maintain multiple customer cloud environments, ensuring uptime and performance.
Own the customer experience
- Resolve support tickets efficiently while keeping customers informed and confident in your expertise.
Think fast, act faster
- Identify, troubleshoot, and escalate high-priority issues to prevent downtime and disruptions.
Collaborate to innovate
- Work with senior engineers, account teams, and project managers to resolve complex cloud and networking challenges.
Stay hands-on
- Provide direct support via phone and email, ensuring quick, effective resolutions that keep businesses running smoothly.
Drive solutions, not just fixes
- Deliver lasting resolutions that enhance system stability, security, and customer success.

Required Qualifications:

High School Diploma/GED (or equivalent experience), with less than 2 years of professional experience, OR a minimum of 2 years of relevant experience in a technical support role.
Basic knowledge

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