Cloud Support Specialist

Opentext

4 - 9 years

8 - 12 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

weblogic application server apache tomcat apache jboss sql database jsp apache tomee jdbc hibernate javascript fiddler cloud support wireshark spring spring boot java struts servlets j2ee troubleshooting debugging cloud infrastructure charles proxy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Impact:

What the role offers:

What you need to Succeed:

4+ years supporting enterprise-level multi-tiered applications as Support Engineer or Application Administrator
Strong foundation working with Windows, SQL databases, web application servers (IIS, Apache, Tomcat, TomEE, JBoss).
Experience debugging Javascript and using networking tracing tools such as Wireshark, Charles Proxy and Fiddler.
Strong desire to provide exceptional customer support efficiently with a high focus on first-call resolution
Ability to communicate effectively with both technical and non-technical audiences
Proven experience working in a fluid environment that is ever growing and changing
Strong ability to multi-task and prioritize work effectively Positive attitude, patience, understanding, dedication and commitment
Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge.
Ability to participate in the after-hours on-call rotation
Knowledge of enterprise infrastructure, including storage devices, network firewalls and load balancers is an advantage.

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