Cloud Support Engineer

You will be responsible for providing a high level of customer satisfaction by delivering technical back-office support for Wolters Kluwer's cloud-hosted financial management software applications. Your main tasks will involve analyzing and resolving complex problems, collaborating with consultants and clients, working with internal development teams, and providing solutions to reported issues. Your responsibilities will include offering technical support to our international customers and consultants on cloud environments, analyzing technical questions and problems, troubleshooting server and network issues, and collaborating with various teams to enhance product functionality. Additionally, you will be expected to develop and maintain expertise in specific areas of product functionality, conduct acceptance tests, and enhance automation utilities to improve integration and flexibility for customers. To be considered for this role, you should hold a Bachelor's or Master's degree in a computer science-related field, have knowledge or experience with Azure or other cloud platforms, and be proficient in programming languages such as Java, JavaScript, and SQL. Experience with operating systems like Windows (Linux is a plus), application servers like Wildfly or Jboss, and databases such as SQL (MS SQL Server, Oracle) is also required. You should be available for stand-by shifts and possess strong problem-solving, analytical, organizational, and time management skills. Nice to have qualifications include awareness of Application Monitoring Tools (e.g. Grafana), knowledge of Docker and Kubernetes, experience with cloud performance tuning and security testing, and proficiency in other languages like German or French. Applicants may be required to visit a Wolters Kluwer office as part of the recruitment process. If you meet the requirements and are looking to join a dynamic team to support customers and enhance product functionality, this role may be a great fit for you.,