Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Provide email and live technical support to our enterprise customers, acting as the first-line-of-defense for complex technical issues, bug diagnosis, or resolving critical outages.
  • Identify and reproduce product issues and submit formal bug reports or feature requests to the appropriate Engineering team.
  • Collaborate with software developers, sales engineers, and technical account managers to keep all teams up to date with current issues a customer may be facing.
  • Work to streamline and improve various Support and Engineering processes and tools, author new internal run-books or public documentation, and help the team continually improve efficiency and effectiveness.
  • Ensure customers have a positive support experience during every interaction.
  • Participate in our on-call rotation that may include weekends and holidays.

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Singlestore

Software Development

San Francisco California

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