Clinical Quality Agent

MediBuddy

0 years

0 Lacs

bengaluru karnataka india

Posted:2 weeks ago| Platform:

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Skills Required

qc word excel communication report scoring audit video chat score data

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description : Clinical QC Agent
Criteria

Graduate in Sciences - Medical Sciences preferred
Fluency in English and Hindi mandatory, fluency in regional languages desirable
Adept to work with MS Office - Word, Excel, Powerpoint
Clinical work experience 3 yrs desirable
Good communication and analytical skills
Empathetic individual

Work

9 hrs a day, 6 days a week, Work from Office - Bangalore
Shifts as per the team’s requirement
Saturdays on rotation ( 2 saturdays off in a month)
Leave policy as per MB HR Policies

Non - Clinical and clinical parameters quality check

Daily no of QC targets as set by the Medical Ops for various processes
Report and document Doctor or Patient behavioral issues
To ensure correct high quality QC scoring for every consult
To send the correct QC feedback to each doctor via RM
To report to relevant stakeholder if you notice doctor or a patient abuse
To highlight doctors who do poor consults to Doctor Relation team and Clinical Quality Lead
To highlight any prescription errors and/or gross clinical errors
To ensure audit of all number of Audio/Video calls in a consult & read all chat for a particular consultation

to come to conclusion on the QC score

To report any serious cases to Medical Head & Clinical Quality Lead over mail (same day) (rape case,

patient age <10, abortion, suicidal etc)

To do live QCs as assigned, collaborating with other teams
To conduct RCAs for escalations as they are requested
Weekly and monthly data collation and analysis
Allocation of work to the QC agents as per targets
To attend the daily stand ups and monthly huddles
To help give relevant feedback to tech and product stakeholders to improve consult experience

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