Clinical Project Manager (Business Project Lead Analyst)

Role Overview

The Clinical Project Manager will lead strategic initiatives that transform clinical operations from a support function into a market differentiator. This role requires expertise in project management, agile methodologies, and clinical program execution to deliver insight-driven value, optimize workflows, and enhance customer experience.

Key Responsibilities

• Project Leadership
  • Plan, execute, and monitor multiple clinical projects aligned with organizational goals.
  • Develop detailed project plans, timelines, and resource allocation strategies.
  • Ensure projects meet scope, budget, and quality standards.
• Agile Delivery
  • Work within agile frameworks (Scrum/Kanban) within clinical teams.
  • Support sprint planning, daily stand-ups, and retrospectives.
  • Drive continuous improvement and adaptability in project execution.
• Data & Technology Integration
  • Collaborate with analytics and technology teams to embed enhanced, automated and AI-driven workflows.
  • Leverage actionable data for decision-making and performance optimization.
• Stakeholder Engagement
  • Act as the primary liaison between clinical teams, commercial, marketing, D&A, med econ, finance, IT and commercial stakeholders.
  • Manage communication plans and ensure alignment across cross-functional teams.
• Operational Excellence
  • Identify process gaps and implement solutions for efficiency and compliance.
  • Monitor KPIs related to health outcomes, customer experience, and operational performance.

Required Qualifications

• Bachelor s degree in business, Healthcare Administration or related field (Master s preferred).
• Project Management Certification (PMP or equivalent).
• Agile Certification (CSM, PMI-ACP, or equivalent).
• 5+ years of experience in clinical operations or healthcare project management.
• Proven ability to manage complex, multi-stakeholder projects in a regulated environment.

Preferred Skills

• Strong understanding of digital health technologies and AI integration.
• Excellent communication and leadership skills.
• Mastery of project management tool set
• Ability to foster a customer-first culture and drive organizational change.

Success Metrics

• Timely delivery of clinical projects within scope and budget.
• Improved workflow efficiency and customer experience.
• Demonstrated adoption of agile practices across clinical teams.
• Positive impact on health outcomes and provider engagement.

About The Cigna Group