Life at Plume At Plume, we believe that technology isnt about moving faster, its about making life s moments better. Which is why we ve built the worlds first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces and human experiences at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the worlds largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies dont, work to do what should be done (rather than what can), and if we can t do it exceptionally well, we don t do it. It s how weve assembled a team of world-class builders, thinkers, and doers. And it s how we re reinventing what s possible every day. WHAT YOULL DO Manages incidents for Plume s production systems globally. Responsible for the efficiency effectiveness of Incident process within the Organization Classification and Prioritization of all incidents based on impact to contract SLA Engage resources to resolve the major incidents and thus avoid customer/business impact Identify opportunities for improvement in the existing incident management Provides immediate response and coordination aimed at minimizing the duration of service interruptions. Make decisions regarding real-time incident resolution activities and select client situations for executive and management escalation updates. Acts as a liaison between the business and technology teams for high severity incidents (priority 0, 1, and 2 spanning across the entire enterprise) and escalates as appropriate. Maintains trend data and metrics related to changes, incidents for clients, and executive reporting. Compiles the enterprise post-incident report (RCA) and works with various teams in root cause analysis. Support software engineering, technical operations, Information Technology, Information security, and customer support teams, and others who are responsible for assessing and triaging incident escalations Send communication updates for all incidents until incident resolution Manage communications to internal stakeholders, leadership and customers - Communication process for internal and external Proactively using monitoring and alert applications to identify incidents WHAT YOULL BRING Professional Experience Knowledge Senior-level experience in Incident Management: Minimum of 5+ years in ITIL-based incident management, ideally in fast-paced, high-availability environments such as cloud services or networking. Deep knowledge of ITIL frameworks: Strong command of ITIL v3 or v4 (certification preferred), with hands-on experience establishing and optimizing incident management processes. Proven track record in process implementation: Ability to design, implement, and operationalize end-to-end incident processes aligned with business goals. Experience with ITSM platforms: Solid experience with platforms such as ServiceNow, Jira Service Management, Salesforce, or similar. Cloud and network infrastructure understanding: Broad technical understanding of cloud-based WiFi infrastructures, network components, integrations (e.g. APIs), and monitoring. Incident performance monitoring: Strong ability to define, track, and report on performance KPIs (e.g. MTTR, incident volumes, SLA adherence, root cause trends). Executive-level communication and management: Skilled in leading and managing high-priority incidents at the executive (C-Level) level, including clear status updates, risk assessments, and action plans. Personal Attributes Soft Skills Strong and assertive personality: Confident in decision-making and capable of leading under pressure; used to taking ownership and driving resolution with authority. Calm and structured under pressure: Maintains focus and structure during high-impact situations; capable of orchestrating multi-team responses effectively. Strategic and analytical thinker: Understands both the details of the process and the larger technical and business context. Excellent communicator: Able to translate complex technical issues into clear, actionable communication for both technical teams and senior stakeholders. Proactive and hands-on mentality: Doesn t wait for instructions takes initiative, anticipates problems, and implements solutions early. High flexibility in terms of availability: Willingness to manage incidents outside of standard working hours, including on-call duty or escalations during evenings/weekends. Kindly note that this is an in person position, with a requirement to work in the office 5 days a week. We re looking for candidates who are within a commutable distance. At this time, we are unable to provide relocation assistance. About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 350 ISP customers, including some of the world s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
Life at Plume At Plume, we believe that technology isnt about moving faster, its about making life s moments better. Which is why we ve built the worlds first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces and human experiences at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the worlds largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies dont, work to do what should be done (rather than what can), and if we can t do it exceptionally well, we don t do it. It s how weve assembled a team of world-class builders, thinkers, and doers. And it s how we re reinventing what s possible every day. The Opportunity: Overview: Plume is seeking a dynamic Senior DevSecOps Application Security Engineer to champion and drive their DevSecOps and Application Security initiatives shaping secure software delivery across a fast-moving, cloud-native environment. In this role, you will own and lead development of processes, policies, automation and security tooling to streamline security in SDLC and CI/CD pipelines, working closely with software engineers, product leads, DevOps and data engineers. You ll also help with security by design and privacy by design reviews, with a goal of being an expert in product security disciplines. Join Plume s security engineering team and contribute to protecting our mission, ensuring the integrity of our systems, and maintaining the highest standards of information security and privacy. Key Responsibilities: Lead the Application Security and DevSecOps domain, focusing on reducing software security risks. Manage Application security tools in SAST, DAST, IaC, SCA, Secrets, Leaks using your understanding of secure coding principles to guide policies. Run the Security Champions program using metrics to show areas of risk and show best practices to correct these risks. Improve the DevOps pipeline to protect cloud applications, resources and APIs. Implement and maintain controls within the Continuous Integration/Continuous Deployment (CI/CD) pipeline to meet necessary security standards Use AI and automated tools/scripts for routine security checks Develop and maintain security policies, procedures, and guidelines, recommending necessary changes to ensure full compliance with applicable requirements. Advise engineering and development teams on security best practices and design principles by using your knowledge of SaaS and IoT architecture approaches Enforce security policies for cloud deployments, manage centralized configurations, and monitor systems for security compliance. Serve as the subject matter expert (SME) for security solutions, maintaining documentation and advising on their technologies and operations. Collaborate with security and IT teams to identify threats and areas for improvement, creating safer software and application deployments and measuring decreased risks and issues. Qualifications: Bachelor s degree in Information Security, Computer Science, Computer Engineering or a related field. 5+ years of professional experience in Security Engineering, AppSec or DevSecOps 2 years experience in Cloud DevSecOps with proven experience implementing security controls within the CI/CD pipeline and/or Kubernetes. 1 year hands-on experience with software coding in AI agents, Python, Shell, Go, and JavaScript, and the ability to understand code/APIs for SaaS products. Good knowledge of public cloud architectures such as AWS, and cryptographic best practices. Experience with SAST, SCA DAST, container security and secure baselines. Understand technologies such as Teraform, Helm Charts, Jenkins, Heroku, Circle CI, GIthub Actions, Cycode and how to use those technologies to secure a dynamic deployment environment. Proven ability to work independently, demonstrate leadership, and influence change. Effective collaboration across teams and disciplines, even in highly ambiguous situations, with a track record of delivering quality results quickly. Strong communication, written, presentation, and interpersonal skills. Familiarity with security framework policies, processes, and controls, such as ISO27001, ISO27701, SOC2, NIST CSF, and CIS, is a plus. Certifications such as OSCP, CEH, CISSP, AWS, CIPP, CIPPT, etc., are a plus. About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 350 ISP customers, including some of the world s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone.
Life at Plume At Plume, we believe that technology isnt about moving faster, its about making life s moments better. Which is why we ve built the worlds first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces and human experiences at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the worlds largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies dont, work to do what should be done (rather than what can), and if we can t do it exceptionally well, we don t do it. It s how weve assembled a team of world-class builders, thinkers, and doers. And it s how we re reinventing what s possible every day. Plume Design Inc. is the world s first SaaS experience platform for Communications Service Providers (CSP). Plume is a leader in next-gen smart home tech. Our 360 platform helps Providers deploy best-in-class WiFi experiences with breakthrough efficiency. As the only open and hardware-independent solution, Plume enables the rapid delivery of new services for connected homes, multi-family houses, small business, and beyond at massive scale. For residential subscribers, Plume delivers self-optimizing WiFi, cyber-security, access controls, and more. For small businesses, our purpose-built suite of smart services turns small business networks into fully connected, business intelligence platforms. And for Service Providers, they get robust back-end applications for unprecedented visibility and support. What Youll Do: Work on issues reported from fields - either from customers or internal Dogfood testing Take the ownership, make clear action items and follow through to completion Support internal teams for issues observed from feature enablements Implement tools to catch issue and even identify the issue signature automatically Document knowledge learnt from the debugging experience to benefit teams What Youll Bring: B.Tech in Computer Science or MS or PhD in Computer Science Well-versed in scripting languages such as Shell and Python Nice to have: Knowledge of cloud based (AWS) micro service development Strong understanding of OOP design principles Have an ability to own a project from inception to completion Strong verbal and written communication skills About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 350 ISP customers, including some of the world s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone.
Life at Plume At Plume, we believe that technology isnt about moving faster, its about making life s moments better. Which is why we ve built the worlds first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces and human experiences at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the worlds largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies dont, work to do what should be done (rather than what can), and if we can t do it exceptionally well, we don t do it. It s how weve assembled a team of world-class builders, thinkers, and doers. And it s how we re reinventing what s possible every day. Job Summary Seeking an experienced, energetic and collaborative Engineering Program Manager to define and drive product success for our cloud based service platform. They will be able to lead multiple simultaneous projects or programs that are complex and are able to develop recovery strategies for those that stray from their plan while being part of the collaborative, and fun loving team at a rapidly growing organization. Plume develops and deploys cloud based control planes with scale to manage 10 s of millions of customer homes through some of the world s largest ISPs. Plume cloud applications include WiFi network management and optimization, device access control, network provisioning and end customer user interaction through mobile apps. Our focus is on the home market and we support B2B and B2C product offerings. Responsibilities Design, build and maintain the project plan including scope, schedule and risk management Drive execution and demonstrate end to end ownership of complex, technical programs to successful completion Drive deep collaboration across a network of critical dependencies Identify and resolve conflicts, inter-dependencies and program issues quickly and efficiently Lead cross functional project meetings and milestone reviews Deliver executive communication and drive the decision-making process Manage stakeholder and team communications and updates Develop roadmaps and development milestones for projects based on input from Product teams Monitor progress to plan and design a recovery strategy if project deviates from baseline plan Minimum Qualifications BS degree (or relevant/industry standard experience to match) with 10+ years of experience Experience working in rapidly growing organizations Must have strong technical background and Hands on experience in software development. Strong preference for candidate transitioned from lead development into Program Management Able to think strategically and tactically and to build consensus to make programs successful Demonstrable ability to think outside the box to resolve technical issues and resource conflicts Thorough knowledge of software engineering principles and agile methodologies 5+ years experience managing fast-paced agile software projects with aggressive schedules Ability to quickly pick up new technologies and industry trends Outstanding critical thinking and problem-solving skills and passion to solve hard problems Excellent leadership and communication skills About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.
Life at Plume At Plume, we believe that technology isnt about moving faster, its about making life s moments better. Which is why we ve built the worlds first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces and human experiences at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the worlds largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies dont, work to do what should be done (rather than what can), and if we can t do it exceptionally well, we don t do it. It s how weve assembled a team of world-class builders, thinkers, and doers. And it s how we re reinventing what s possible every day. Plume develops and deploys cloud based control planes with scale to manage tens of millions of customer homes through some of the world s largest Internet Service Providers. Our cloud applications include WiFi network management and optimization, device access control, network provisioning, IoT security, and end customer user interaction through mobile apps. The Opportunity: Plume is hiring a security engineer to join the security team to help protect and drive the Plume mission. As a highly visible and dynamic organization, we must value and guard against damage to our internal information, our platforms, and our reputation and brand. Finally, it is paramount that we defend against loss of control or confidence in our systems, to guarantee the highest probability of success. As a Sr. Security Vulnerability Engineer, you will focus on the technologies that ensure our networks and systems are up to industry and Plume security standards. This role will partner with various engineering, IT and stakeholder groups across Plume to ensure that the technologies and systems we build in-house or purchase are protected in a secure way that minimizes risk. What you will do: Establish a process to detect, track, prioritize, and report vulnerabilities on organizational information systems Own End to End Vulnerability program, move the area into SOAR as needed. Coordinate with SOC/MSSP on vulnerability triage and detection rules/alerts, coordinate mitigation efforts, and report progress Identify critical flaws in applications and systems that cyber attackers could exploit Conduct vulnerability assessments for networks, applications and operating systems Conduct network security audits and scanning on a predetermined basis Use Crowdstrike, DAST, SAST, Rapid7 to pinpoint vulnerabilities and reduce time-consuming tasks Use refinement techniques to gain understanding to reduce false positives. Compile and track vulnerabilities over time for metrics purposes Serve as advisor to engineering and dev teams in security best practices and design. Work with security and IT teams to identify threats and problem areas and create stronger and safer software and application deployments across Plume, measuring decreased risk and prevalence of issues. Who you are: Must be a Senior level person and have HANDS-ON experience as the person responsible for overseeing vulnerability Programs Bachelors degree in Information Security, Computer Science or related field or equivalent work experience 5+ years of professional experience in vulnerability management with an education in security or other STEM discipline; Experience with either Crowdstrike, Rapid7, other EDT, MDM, XDM or SIEM Experience with scripting in Python, Shell, Go, Javascript and ability to read APIs Expertise with Mac and Linux operating systems Understand AWS and GCP cloud resource vulnerabilities. Strong communication, written, presentation and interpersonal skills Proven ability to work unsupervised, exercise leadership, and influence change. You operate effectively across teams and disciplines even in highly ambiguous situations with a rack record of getting things done quickly and with quality About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
Design, prototype, and productionize optimization models and algorithms to enhance mesh network topology, channel allocation, QOE improvements among others. Apply operations research (OR) and mathematical modeling to solve complex problems in resource allocation, scheduling, and network optimization. Perform large-scale data summarization, analytics, and statistical inference to extract actionable insights from telemetry and performance data. Translate research and mathematical formulations into robust, scalable backend services running in the cloud. Use simulation, and statistical analysis to validate algorithmic performance and impact. Collaborate with data scientists, network engineers, and platform teams to operationalize optimization and analytics models in production environments. Technical Scope Integrate optimization models using Python libraries such as Gurobi within cloud-based microservices. Leverage data analytics tools and frameworks (e.g., SQL, Pandas, NumPy, Spark) for summarization, large-scale processing, and insight generation. Implement statistical inference and modeling techniques to uncover trends, correlations, and performance drivers. Architect and deploy scalable backend services in AWS/GCP/Azure using Kubernetes and modern DevOps practices. Build APIs and backend components that expose optimization, analytics, and inference results to applications and other systems. Ensure reliability, performance, and observability of algorithmic and analytics services through strong engineering practices. Qualifications Strong programming skills in Python (Scala, Go, or Java experience a plus). Expertise in optimization concepts, including linear, nonlinear, and combinatorial optimization. Hands-on experience with optimization libraries (e.g., Pyomo, Gurobi, OR-Tools, CPLEX). Experience in data analytics, large-scale data summarization, and statistical inference. Proficiency in frameworks for distributed data processing and analysis (e.g., Spark, Dask, or Ray). Background in operations research, applied mathematics, or algorithms. Solid understanding of distributed systems, microservices, and event-driven architectures. Familiarity with data engineering and real-time streaming frameworks (Kafka, Pulsar, or similar). Proficiency in SQL and NoSQL databases (PostgreSQL, MongoDB, DynamoDB, etc.). Experience with cloud platforms (AWS, GCP, or Azure) and container orchestration (Kubernetes, Docker). Strong mathematical foundation and analytical problem-solving skills. Knowledge of Wi-Fi networking fundamentals is a plus.
Life at Plume At Plume, we believe that technology isnt about moving faster, its about making life s moments better. Which is why we ve built the worlds first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces and human experiences at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the worlds largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies dont, work to do what should be done (rather than what can), and if we can t do it exceptionally well, we don t do it. It s how weve assembled a team of world-class builders, thinkers, and doers. And it s how we re reinventing what s possible every day. Plume s Security Services team is looking for a bright and ambitious Senior Software Engineer to continue rapidly delivering industry-leading innovation. Due to the massive scale requirements of our platform and services, you will solve challenging problems that help protect networks for tens of millions of homes and small businesses. In this role, you will have the opportunity to lead and contribute to the development of end-to-end security solutions. Youll work with cutting-edge technology and advanced architectural patterns to design and optimize high-performance distributed systems. This is a high-impact role where you ll make a significant contribution to both Plume s success and the global community s security. Responsibilities: As a Senior Software Development Engineer (SDE) , your responsibilities will include: Collaborating across teams : Participate in all stages of the software development lifecycle while working in multi-disciplinary teams spanning cloud, embedded systems, front-end web/mobile, etc. Code quality : Write clean, maintainable code, and actively participate in peer code reviews. Innovation & R&D : Lead research and development activities to drive security feature set innovation and ideation. Deployment & Operations : Deploy, operate, test, and troubleshoot applications within a Kubernetes ecosystem. Problem ownership : Take ownership of problems and develop solutions end-to-end, including designing and implementing highly reliable and scalable distributed systems. Technical leadership : Provide technical ownership of products, contributing to product capabilities and fostering a knowledge base that enables rapid product delivery at scale. Independent work : Work with minimal technical supervision while responding efficiently to multiple program priorities. Basic Qualifications: Education : Bachelors degree in Computer Science, Electrical Engineering, (or) a related technical field, (or) equivalent experience with 5+ years of relevant industry experience. Experience : 5+ years of experience developing highly scalable micro-services Technical Skills : Developing microservices for a SaaS product, in one of the following object-oriented languages: Java, Scala, etc. Strong understanding of algorithms, data structures, and object-oriented programming principles. Deep understanding of computer networking, network protocols, and network traffic management. Understanding of AWS, Kafka,DNS,AKKA Cluster Excellent analytical and problem-solving skills. Self-motivated with a strong desire to learn and grow. A strong team player with effective collaboration & communication skills Preferred qualifications Previous experience developing network security-focused solutions Previous experience building scalable cloud solutions Passionate about shipping high quality code to production About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.