Clinic Manager

Job Description

Roles & Responsibilities of a Clinic Manager at NariAarogyam 1. Clinic Operations Management Oversee day-to-day functioning of the clinic including appointments, staff coordination, and workflow. Ensure timely opening, cleanliness, and readiness of consultation rooms and dispensary areas. Monitor punctuality, discipline, and daily task completion of all team members. 2. Team Coordination & Performance Tracking Act as a point of contact between doctors, dietitians, RMs, and housekeeping staff. Assign duties, resolve conflicts, and conduct regular performance reviews or feedback sessions. Maintain an updated duty roster, leave records, and weekly reporting sheet for the team. 3. Patient Experience & Front Desk Oversight Ensure that every patient receives warm, respectful, and timely service. Supervise front desk staff and manage issues related to appointments, follow-ups, or delays. Address patient concerns and escalate feedback to senior management when required. 4. Inventory & Logistics Management Maintain stock of homeopathic medicines, supplements, printing materials, and clinic supplies. Coordinate with vendors and track delivery of orders. Ensure all medicines are labeled, dated, and stored correctly. 5. Digital & Documentation Oversight Oversee correct data entry in JotForms, Google Sheets, Zoho/CRM (if used), and patient files. Ensure that digital and physical records are up-to-date, confidential, and well-organized. Generate daily/weekly reports on patient inflow, follow-ups, inventory, and revenue. 6. Staff Training & SOP Enforcement Conduct regular training sessions to reinforce clinic SOPs and communication protocols. Ensure that new hires are onboarded smoothly and trained on NariAarogyams processes. Identify operational gaps and suggest improvements in systems and workflow. 7. Doctor Assistance & Schedule Management Help manage the consulting calendar of Dr. Pooja Gupta and other resident doctors. Prepare for special days like patient webinars, fertility awareness events, or staff meetings. Coordinate reminders, test report collections, or urgent follow-ups as required by doctors. 8. Feedback, Grievances & Escalation Collect patient feedback weekly and take proactive steps to resolve any dissatisfaction. Mediate internal staff issues and escalate serious matters to clinic leadership. Maintain a record of suggestions/complaints for monthly review. 9. Financial Coordination Maintain records of payments collected, dues pending, and daily cash flow. Coordinate with the accounts team or billing software to ensure transparency. Alert management about unusual trends or drop in income/follow-ups. 10. Support in Branding & Events Assist in organizing patient awareness events, workshops, and clinic celebrations. Help maintain the visual appeal of the clinic—waiting area, patient boards, and displays. Coordinate with designers, video editors, or social media team when needed