Client Trainer

Cvent is a leading meetings, events, and hospitality technology provider with a global presence, serving thousands of customers worldwide. Established in 1999, the company offers a comprehensive event marketing and management platform to event professionals, along with software solutions tailored to hotels, special event venues, and destinations, enabling them to expand their group/MICE and corporate travel business. At Cvent, people are at the core of our DNA, and our culture is centered around fostering intrapreneurship. This approach encourages individuals to exhibit entrepreneurial thinking and behavior, empowering them to take initiative, embrace calculated risks, and make decisions as if they were running the company themselves. We prioritize agility over perfection, valuing diverse perspectives and celebrating differences among our team members and clients alike. As a member of our team, you will have the opportunity to: - Deliver engaging and informative training sessions, both in-person and virtually, to clients on Passkey products. - Conduct needs assessments to identify training requirements and performance gaps specific to Passkey. - Develop and maintain a range of training materials tailored to different client audiences, including instructor guides, presentations, and e-learning content. - Stay updated on Passkey features, product updates, and best practices to serve as a subject matter expert. - Collaborate with internal teams to relay client feedback and requests for product enhancements or training improvements. - Manage the scheduling and logistics of client training sessions to ensure timely delivery and adherence to service level agreements. - Provide ad-hoc training support and ongoing assistance to clients to drive product adoption and customer success. - Advocate for the value of training programs, establishing strong relationships with clients to enhance brand awareness for the Learning & Development team. - Contribute to continuous improvement efforts by exploring innovative training delivery methods, including digital learning tools and AI applications. To succeed in this role, you should possess: - A graduate or master's degree in any field. - Proven experience in client-facing training roles, particularly in technology or SaaS product environments. - Knowledge of the Event and Hospitality Management industry is advantageous. - Strong presentation, communication, and interpersonal skills. - Proficiency in designing, developing, and delivering training materials, as well as formulating training strategies. - Familiarity with training technologies and learning management systems. - The ability to analyze client needs and translate them into effective training solutions. - Comfort with conducting training in both virtual and in-person settings. - Excellent organizational skills to manage multiple training sessions and priorities effectively. - A passion for learning and development, dedicated to helping clients achieve success. - Experience collaborating with cross-functional teams to achieve common goals.,