Client Support Analyst I

SE2

2 - 3 years

2 - 20 Lacs

nagpur maharashtra india

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

data analysis client support

Work Mode

Remote

Job Type

Full Time

Job Description

Description

As a Client Support Analyst I, you will play a crucial role in ensuring client satisfaction by providing exceptional support. You will be the first point of contact for clients seeking assistance, and your ability to troubleshoot issues and communicate effectively will be key to your success in this role.

Responsibilities

Provide first-level support to clients via phone, email, and chat.
Troubleshoot and resolve client issues in a timely manner.
Document and track client interactions and issues in the support ticketing system.
Assist clients with product usage and provide technical guidance.
Collaborate with internal teams to escalate and resolve complex issues.
Maintain knowledge base articles and update documentation as necessary.

Skills and Qualifications

2-3 years of experience in a client support or technical support role.
Strong understanding of customer service principles and practices.
Excellent communication skills, both verbal and written.
Proficiency in using support ticketing systems and remote support tools.
Basic understanding of troubleshooting techniques for software and hardware issues.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
Familiarity with CRM software and customer engagement tools.

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