Client Success & Operations Executive

Location: Delhi (On-site)
Employment Type: Full-time
Experience Level: 0–2 years (Freshers with the right attitude are welcome)
Compensation: Competitive salary with performance-based incentives

About Us

We’re a growing SaaS startup focused on transforming how hospitality businesses engage with guests through automation and AI. As we scale, we’re looking for a proactive and smart individual to join us and ensure our clients have a smooth experience from onboarding to adoption.

Role Overview

You’ll be the go-to person ensuring our clients are set up properly, understand our product, and get the maximum value out of it. You’ll be handling all operational tasks, from account creation to managing WhatsApp API onboarding, and regularly interacting with clients to ensure satisfaction and product adoption.

Key Responsibilities

• Set up new client accounts and ensure successful onboarding
• Handle WhatsApp Business API onboarding and documentation for clients
• Conduct product demos and training sessions
• Regularly interact with clients to resolve queries and ensure feature usage
• Track product usage and client feedback; work with internal teams to resolve issues
• Maintain CRM and dashboards with up-to-date client information
• Coordinate with the tech team for any client-specific configurations
• Take ownership of day-to-day operational and client success tasks

Requirements

• Based in Delhi (mandatory)
• Excellent verbal and written communication skills, especially in English
• Smart, self-driven, and disciplined with the ability to manage multiple tasks
• Strong analytical and problem-solving skills
• Comfortable using tools like Google Sheets, Notion, CRM systems, and communication tools
• Prior experience in client servicing, support, or SaaS onboarding is a plus
• Fresh graduates with strong aptitude and learning attitude can also apply

Why Join Us?

• Be part of a fast-growing startup with immense learning opportunities
• Take ownership and grow into a leadership role as we scale
• Work directly with the founder and tech team
• Make a real impact on how businesses run their customer engagement

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)

Location:

• Preet Vihar, Delhi, Delhi (Required)

Work Location: In person