Client Success Manager

About Us:

At The Fun Burrow, we create vibrant, joyful, and memorable experiences for guests of all ages. From celebrations to casual hangouts, we’re all about fun with flawless service. We are now looking for a dynamic and professional Manager to join our growing team.

Key Responsibilities:

• Guest Relations: Greet, assist, and ensure an excellent experience for all guests Handle queries, feedback, and special requests with professionalism and care
• Billing & Operations: Manage end-to-end billing process with accuracy and efficiency Ensure smooth check-ins/check-outs and POS operations Maintain records and oversee daily financial transactions
• Client Handling: Liaise with clients for event bookings, queries, or partnerships Maintain good relationships and ensure client satisfaction and retention
• Team Coordination: Supervise floor staff and support teams to ensure smooth operations Delegate tasks and resolve internal issues quickly and fairly
• Communication: Fluent in English with excellent verbal and written communication skills Confidently handle calls, emails, and in-person interactions with clients and guests

Requirements:

• Prior experience in hospitality, event spaces, or customer-facing roles
• Excellent spoken and written English
• Strong problem-solving skills and a guest-first mindset
• Proficiency in billing software / POS systems is a plus
• Pleasant personality with leadership qualities and attention to detail
• Flexible to work on weekends, holidays, and peak hours

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person