To make sure that Managed service delivered by Wonderlend Hubs runs smoothly and all the necessary data and system functions required are managed and executed smoothly with zero error rate.

What is the operating background to this role

Wonderlend Hubs (WLH) is a leading channel Management platform provider and has a unique managed service delivery model. As a part of this service, WLH manages its system for clients to maintain the performance Indicators for their staff and partners and calculate and help manage complex payouts, including commissions, Incentives and Rewards for them and attending to the queries raised by different partners. In this role, the executive is supposed to ensure seamless delivery to the client. Additionaly, the executive will also be involved in the Product Management and will be lead/co-lead one of the Product Modules.

What are the specific responsibilities & duties of the role

Flawless execution of the Project in-scope deliverables while ensuring premium quality and within the agreed timelines.

Budget adherance with a continuous focus on optimization

Ensuring SLA adherance of support and Service requests

Provide Consulting and Solutioning to the client while ensuring Customer Delight

Making sure that Productivity of team keeps getting better

Active involvement in the Product Management to ensure that Product remains ahead of the Market . Leading the enhancement and feature addition to one or more modules of the product

JOB SPECIFIC SKILLS

Include practical knowledge within a certain function, industry or area of business/speciality required to competently perform in the role.

Microsoft office, Advanced excel

Basic SQL skills and had worked on atleast one enterprise Workflow or Rule Engine product

Good exposure to ateast one ticketing system

Good understanding of Sales & Financial data

Good data analysis skills

Good Client Management

Good Understanding of Cloud computing and Information Security

GENERAL SKILLS

Provide indication of the

transferable skills required to

Proactive, execution-focused and results-driven

High degree of customer focus

Ability to work under stringent timelines

Creative thinking and ability to explore new ideas / opportunities and develop innovative approaches

Good communication skills

Excellent interpersonal skills

Good numerical & analytical skills

Excellent listening skills

Disclaimer - The job location mentioned in this description is based on publicly available information or company headquarters. Candidates are advised to verify the exact job location directly with the employer before applying.

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Client Solution Leader