Client Site Deployment Trainee

Job Title: Client Site Deployment Trainee

Location: Kumbakonam, Tamilnadu

Client Site Location: All Over India

Employment Type: Full-Time

Job Description:We are seeking a skilled and customer-focused Client Site Deployment Trainee to join our growing team. This role combines technical expertise in mobile device, smartphone, POS device repair, and PC repair/assembling with client-facing responsibilities such as parking app demonstrations and mobile POS device MDM (Mobile Device Management) management. The ideal candidate is a proactive problem-solver with strong technical skills and a passion for delivering exceptional client experiences. You will travel to client locations to provide on-site services, demonstrations, and support, ensuring seamless operation of devices and systems.

Roles and Responsibilities:

1. Client Management:

• Build and maintain strong relationships with clients by understanding their technical needs and providing tailored solutions.
• Act as the primary point of contact for clients during on-site visits, addressing concerns and ensuring satisfaction.
• Follow up with clients post-service to ensure devices and systems are functioning optimally.

2. Mobile Devices, PCs and POS Device Repair and Services:

• Diagnose and repair hardware and software issues on mobile devices, smartphones, and POS systems, including screen replacements, battery issues, and software glitches.
• Perform routine maintenance, updates, and optimizations to ensure device reliability and performance.
• Manage inventory of spare parts and tools for efficient on-site repairs.
• Troubleshoot and repair desktop and laptop PCs, addressing hardware failures, software issues, and performance bottlenecks.
• Assemble custom PCs based on client specifications, ensuring compatibility and optimal performance.
• Install and configure operating systems, drivers, and software as needed.

3. Mobile POS Device MDM Management:

• Configure, deploy, and manage mobile POS devices using MDM platforms to ensure security, compliance, and functionality.
• Monitor device performance remotely and on-site, applying updates and resolving issues promptly.
• Train clients on MDM best practices for secure and efficient device management.

4. Travel and On-Site Support:

• Travel to client locations as needed to provide repair services, app demos, and MDM support.
• Maintain a professional demeanor and adhere to client schedules and protocols during on-site visits.
• Document service activities, including time spent, issues resolved, and client feedback, for accurate reporting.

Qualifications:

• Any Bachelors Degree with Certification in IT, electronics, or related fields is a plus.
• Proven experience in mobile device, smartphone, POS device and PC repair/assembling
• Familiarity with MDM platforms for mobile POS device management.
• Strong communication and presentation skills for app demos and client interactions.
• Ability to troubleshoot hardware and software issues efficiently.
• Customer-service mindset with a focus on problem-solving and client satisfaction.

Job Types: Full-time, Fresher

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule

Application Question(s):

• his role requires schedule flexibility based on client availability. Specifically, if a client visit is scheduled for a Sunday, your weekend rest day will be moved to the following Monday. Is this a schedule you can consistently commit to?
• This role requires traveling to client sites for the deployment process. Are you willing and able to travel to various client locations as required?

Willingness to travel:

• 100% (Required)

Work Location: In person