Client Servicing Specialist - Digital Marketing & AdTech

As a candidate from Digital Marketing & AdTech Companies, you will play a crucial role in client servicing and operations. Your responsibilities will include: Role Overview: - Serve as the primary point of contact for clients, responding to inquiries and concerns promptly. - Develop and maintain strong relationships with clients to ensure satisfaction and loyalty. - Collaborate with clients to understand their goals, objectives, target audiences, and suggest solutions accordingly. - Conduct regular business reviews with clients, analyze performance data, and provide actionable insights for growth. - Identify opportunities to upsell or cross-sell services to contribute to revenue growth. - Create engaging decks using tools like PowerPoint, Google Slides, or Prezi to communicate complex information to clients. - Gather and incorporate client feedback to enhance services and overall client experience. - Share relevant knowledge to improve the team's ability to service clients effectively. Key Responsibilities: - Coordinate with internal teams to ensure timely campaign launch and delivery. - Manage and prioritize multiple campaigns simultaneously, meeting tight deadlines. - Verify ad creative assets, targeting options, and campaign settings for accuracy. - Troubleshoot campaign issues and escalate to senior team members when necessary. - Maintain accurate records and reports on campaign performance and progress. - Stay updated with CTV industry trends, best practices, and platform updates. - Participate in process improvement initiatives and suggest efficiencies and innovations. - Collaborate with internal teams to refine operational processes and client servicing standards. Qualifications Required: - 4-5+ years of experience in digital advertising operations, client servicing, or program management. - Strong understanding of digital advertising platforms such as Google Ads and Facebook Ads. - Excellent organizational, communication, and problem-solving skills. - Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. - Strong attention to detail and analytical skills. - MBA in marketing or a related field is preferred.,