Client Servicing Serve as primary point of contact for clients, responding to inquiries and concerns Develop and maintain strong relationships with clients, ensuring satisfaction and loyalty Collaborate with clients to understand their goals, objectives, target audiences and accordingly suggest solutions Conduct regular business reviews with clients, analyzing performance data and providing actionable insights to drive growth Identify opportunities to upsell or cross-sell services, contributing to revenue growth Create beautiful, engaging decks to communicate complex information to clients, using tools like PowerPoint, Google Slides, or Prezi Gather and incorporate client feedback to continuously improve our services and overall client experience Sharing relevant knowledge and improving overall teams ability to service clients Additional Responsibilities Operations Coordinate with internal teams to ensure timely campaign launch and delivery Manage and prioritize multiple campaigns simultaneously, meeting tight deadlines Verify ad creative assets, targeting options, and campaign settings for accuracy Troubleshoot campaign issues, escalating to senior team members when necessary Maintain accurate records and reports on campaign performance and progressMaintain billing records for P&L purpose Stay up-to-date with CTV industry trends, best practices, and platform updates (e g , Google Ads, Facebook Ads) Participate in process improvement initiatives, suggesting efficiencies and innovations Collaborate with internal teams to develop and refine operational processes and client servicing standards Requirements 4-5+ years of experience in digital advertising operations, client servicing, or program management Strong understanding of digital advertising platforms (e g , Google Ads, Facebook Ads) Excellent organizational, communication, and problem-solving skills Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines Strong attention to detail and analytical skills MBA in marketing or related field